Duplicate Account Closed But Still Deactivated On New Account
Hello everyone!
I made an account 4 years ago and it did not work for me because I did not have the credit card and Amazon refused to pay me on debit card. Although they deducted $40 registration fee on the same debit card but still they cannot accept this debit card on the Amazon as a receiving method.. I moved to another country a year ago and I opened a new bank account here. I also have the credit card. My old account was disabled and deactivated. So I register a new seller account. Around three weeks ago Amazon deactivated those two accounts, the new and the old one and deducted $40 charges for each, after deducting the payment a day later they Deactivated my both accounts. After two weeks of struggle and hassle they closed my old account on Amazon but they did not activate my new account and they are still refusing to activate the new account. They are keep saying that my new account is linked to an old account (while the old account is closed) and keep insisting me to send a appeal on each violation policy under account health tab.. My account Health tab does not show any violations and I can't see any violation under my account anywhere. They have the same automated email which they keep sending me and still insisting me to appeal violations which I cannot see anywhere. Amazon support is so so bad and I cannot call them directly for live chat with them so I could resolve the issue.. Since my account is deactivated They also remove the live chat and phone support from my account. What a wonderful way to solve problems on Amazon platform. I'm attaching the same patterned email under this message. They are keep sending me every time I appeal. They're not explaining me what to do and they have a lousy system which do not reflect anything under my account.. Do you have any idea what to do?
I am also attaching my old closed account and my new account's health page
Their EMAIL
"Hello Shopxilla,
You have been found to be related to an account beginning with Felicia Aqi.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, you first need to successfully appeal all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).
If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)
-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)
Thank you,
Amazon.com
Sincerely,\nSeller Performance Team\nAmazon.com"
While you already closed by old account what is the point of keep sending me the same information and how it is now linked with an old account while the account while the account is deleted. That really does not make any sense but they have disabled. my call option and live chat Is disabled so I can do anything and keep wasting my time since three weeks finding solution but no luck on this dump platform.
I appreciate your response to this forum post and I thank you for helping me out of this mess.
Duplicate Account Closed But Still Deactivated On New Account
Hello everyone!
I made an account 4 years ago and it did not work for me because I did not have the credit card and Amazon refused to pay me on debit card. Although they deducted $40 registration fee on the same debit card but still they cannot accept this debit card on the Amazon as a receiving method.. I moved to another country a year ago and I opened a new bank account here. I also have the credit card. My old account was disabled and deactivated. So I register a new seller account. Around three weeks ago Amazon deactivated those two accounts, the new and the old one and deducted $40 charges for each, after deducting the payment a day later they Deactivated my both accounts. After two weeks of struggle and hassle they closed my old account on Amazon but they did not activate my new account and they are still refusing to activate the new account. They are keep saying that my new account is linked to an old account (while the old account is closed) and keep insisting me to send a appeal on each violation policy under account health tab.. My account Health tab does not show any violations and I can't see any violation under my account anywhere. They have the same automated email which they keep sending me and still insisting me to appeal violations which I cannot see anywhere. Amazon support is so so bad and I cannot call them directly for live chat with them so I could resolve the issue.. Since my account is deactivated They also remove the live chat and phone support from my account. What a wonderful way to solve problems on Amazon platform. I'm attaching the same patterned email under this message. They are keep sending me every time I appeal. They're not explaining me what to do and they have a lousy system which do not reflect anything under my account.. Do you have any idea what to do?
I am also attaching my old closed account and my new account's health page
Their EMAIL
"Hello Shopxilla,
You have been found to be related to an account beginning with Felicia Aqi.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, you first need to successfully appeal all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).
If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)
-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)
Thank you,
Amazon.com
Sincerely,\nSeller Performance Team\nAmazon.com"
While you already closed by old account what is the point of keep sending me the same information and how it is now linked with an old account while the account while the account is deleted. That really does not make any sense but they have disabled. my call option and live chat Is disabled so I can do anything and keep wasting my time since three weeks finding solution but no luck on this dump platform.
I appreciate your response to this forum post and I thank you for helping me out of this mess.
51 Antworten
Seller_wAbgZT46ZqEhK
[Moderator Edit: removed off-topic commentary]
Seller_wAbgZT46ZqEhK
[Moderator Edit: removed off-topic commentary]
Seller_wAbgZT46ZqEhK
@Atlas_Amazon @CR_Amazon @Cade_Amazon @Cooper_Amazon @Danika_Amazon @Dominic_Amazon @Emet_Amazon @Micah_Amazon @Quincy_Amazon @Sandy_Amazon @Steve_Amazon @Tatiana_Amazon @Topher_Amazon
Please Help!
Seller_wAbgZT46ZqEhK
@Atlas_Amazon @CR_Amazon @Cade_Amazon @Cooper_Amazon @Danika_Amazon @Dominic_Amazon @Emet_Amazon @Micah_Amazon @Quincy_Amazon @Sandy_Amazon @Steve_Amazon @Tatiana_Amazon @Topher_Amazon
Kindly can you look into the matter and help me reactivating my account? It's been months and I'm struck here.
Seller_wAbgZT46ZqEhK
Can I expect a reply from someone? What I did so bad you're holding me for months? Without even replying to me or telling me the situation of what's going on?
Emet_Amazon
Hello @Seller_wAbgZT46ZqEhK,
I am following up on the entire situation.
This situation will require the reactivation of the associated store, if this other store does belong to you, you will need to ensure it has been reinstated prior to this store being eligible for reactivation. You can confirm this information under our multiple selling accounts policy in the code of conduct help page.
We will commonly also request for proof of separation if the associated store is due to another person and need to show proof as to why there is a connection.
As for the old account being closed, this would not be possible as an account that has undergone a deactivation cannot be closed. This can be confirmed on our close your account policy help page under step 6.
At this stage of the situation, if the associated store is your old account, we again will need you ensure, that store has been reinstated, if you are unable to sign into this store we will need you to create a case, you will need to provide the required information to reactivate the original account, you will also need to provide a brief explanation on why you cannot access your old account to submit the information there.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_wAbgZT46ZqEhK
Let me write it clearly so there will be no complications in understanding!OLD ACCOUNT
Once I open up the old account I won't be able to complete the registration because I don't have another debit card and I cannot get the new one.
Here is why.
According to the State Bank rules, overseas citizens cannot open or operate any new bank accounts including getting any of the following either getting a new credit or debit card. However, they can operate their existing accounts. Even I go to my home country and try opening a new account just to get a new card, my job contract in another country is listed online with Ministry of interior and the state bank can access it. They won't approve it.
Question: I have a credit card from the current country I am living in. If that credit card can be associated with my old account just to complete the activation process. Would you guys be able to accept the credit card from a different country?
Question 2: If the above situation favors and I'll be able to reinstate my old account with another Country's credit card. Later, will I be able to close that account permanently?
Since I moved here and got a new bank account. Ebay, Paypal, Payoneer, FxPro and few others asked me to open a new account when with an other email due to the country change and I thought it's the same with Amazon.
Question 3: Another store belongs to me and the reason for opening another store because I was not able to activate my old store with my old countries debit card and that country does not issue credit cards unless I am in one of the elites. That is the main reason. Would it going be enough because it's a truth or I need something else to explain?
I'm unable to access my old account as I mentioned in my previous posts. To open an old account where should I open a case ? I'm attaching some screenshots here when I tried to access my old account.
[Moderator Edit: removed personal information]
I mentioned some of the key points in form of questions so I can understand the situation better.
I'm grateful for everything you have done so far!
Seller_wAbgZT46ZqEhK
Hello,
I am waiting for the update for the question I've asked because I am not sure what to do next!
Thank you!
Seller_wAbgZT46ZqEhK
I asked a few questions above and I need help with that to solve this problem! I'm waiting for your replies since two weeks. Can you tell me what to do next?
Troy_Amazon
Hi @Seller_wAbgZT46ZqEhK,
Thank you for your the updates.
A debit card will be insufficient to complete the verification process. You will need to upload a valid credit card. Once you have done this, you may be required to complete further verification of your old account, but the first step is to establish a valid credit card within that account.
Once that account has been reactivated, you may be able to close it so long as it adheres to our policy requirements.
I see from the screenshots, the email address is not being recognized. Please consider the following:
- Did you use any other email associated with this account?
- Was there an issue with the password, and if so did you a try a reset?
- Did you utilize the link in the screenshot to restore account access?
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
Seller_wAbgZT46ZqEhK
Hello Tony and thank you for your reply! I lost all hopes on this. and did not see that thread since months because I thought it is not going to be resolved.
The problem is I have no longer access to my old account and I cannot login. Below I am going to answer all of your questions related to the account access.
- Did you use any other email associated with this account?
No, there is no other email attached to the old account.
- Was there an issue with the password, and if so did you a try a reset?
There is no issue with the password and I still remember the password for the old account. I am unable to login with that password and I cannot reset the password of the old account doesn't exist as you can see in the previous screenshots.
- Did you utilize the link in the screenshot to restore account access?
I did everything as instructed but it didn't work.
Please let me know how to regain access to my old account so we can resolve the issues????
Stevie_Amazon
Hi there @Seller_wAbgZT46ZqEhK,
Thank you for your continued engagement here!
If you are still experiencing problems with accessing the other account, I do suggest following basic troubleshooting steps, such as clearing the cache and cookies of your browser, attempt to update the browser if need be, restart the browser, or try a different browser to access the account.
If this does not work, I do suggest you e-mailing selling-partner-action-review@amazon.com and requesting assistance, as my team has no further insight into your next steps if you are unable to log back into the other account.
All the best,
Stevie.
Seller_wAbgZT46ZqEhK
Thank You Stevie for your quick response!
I sent an email explaining everything on "selling-partner-action-review@amazon.com". Unfortunately, I didn't received any confirmation email back and from Amazon. I copy pasted the email so there will be no writing mistakes.
I'll update when I will receive their response of the email.
Thank you for everything!
Seller_wAbgZT46ZqEhK
HelloThank you for sharing the email. I sent them the email and they said there is no account associated with this email. That means my old account does not exist and I am very glad that we have reached somewhere towards resolving this issue.
I'm as attaching the email sent by Amazon to my old email or old account confirming that there is no account exist and its been just a misunderstanding or a system glitch.
[Moderator Edit: removed personal information]Hopefully this information will help us solving the problem. Can you guide me the next step so without wasting further time I can reactivate my cellular account as soon as possible.
Thank you for all of your support!
