Hello everyone!

I made an account 4 years ago and it did not work for me because I did not have the credit card and Amazon refused to pay me on debit card. Although they deducted $40 registration fee on the same debit card but still they cannot accept this debit card on the Amazon as a receiving method.. I moved to another country a year ago and I opened a new bank account here. I also have the credit card. My old account was disabled and deactivated. So I register a new seller account. Around three weeks ago Amazon deactivated those two accounts, the new and the old one and deducted $40 charges for each, after deducting the payment a day later they Deactivated my both accounts. After two weeks of struggle and hassle they closed my old account on Amazon but they did not activate my new account and they are still refusing to activate the new account. They are keep saying that my new account is linked to an old account (while the old account is closed) and keep insisting me to send a appeal on each violation policy under account health tab.. My account Health tab does not show any violations and I can't see any violation under my account anywhere. They have the same automated email which they keep sending me and still insisting me to appeal violations which I cannot see anywhere. Amazon support is so so bad and I cannot call them directly for live chat with them so I could resolve the issue.. Since my account is deactivated They also remove the live chat and phone support from my account. What a wonderful way to solve problems on Amazon platform. I'm attaching the same patterned email under this message. They are keep sending me every time I appeal. They're not explaining me what to do and they have a lousy system which do not reflect anything under my account.. Do you have any idea what to do?

I am also attaching my old closed account and my new account's health page

Their EMAIL

"Hello Shopxilla,

You have been found to be related to an account beginning with Felicia Aqi.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, you first need to successfully appeal all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.

How do I send the required information?

Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?

If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.

If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).

If you need additional information on requirements for appealing, watch the following videos available on Seller University:

-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)

-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)

Thank you,

Amazon.com

Sincerely,\nSeller Performance Team\nAmazon.com"

While you already closed by old account what is the point of keep sending me the same information and how it is now linked with an old account while the account while the account is deleted. That really does not make any sense but they have disabled. my call option and live chat Is disabled so I can do anything and keep wasting my time since three weeks finding solution but no luck on this dump platform.

I appreciate your response to this forum post and I thank you for helping me out of this mess.