Duplicate Account Closed But Still Deactivated On New Account
Hello everyone!
I made an account 4 years ago and it did not work for me because I did not have the credit card and Amazon refused to pay me on debit card. Although they deducted $40 registration fee on the same debit card but still they cannot accept this debit card on the Amazon as a receiving method.. I moved to another country a year ago and I opened a new bank account here. I also have the credit card. My old account was disabled and deactivated. So I register a new seller account. Around three weeks ago Amazon deactivated those two accounts, the new and the old one and deducted $40 charges for each, after deducting the payment a day later they Deactivated my both accounts. After two weeks of struggle and hassle they closed my old account on Amazon but they did not activate my new account and they are still refusing to activate the new account. They are keep saying that my new account is linked to an old account (while the old account is closed) and keep insisting me to send a appeal on each violation policy under account health tab.. My account Health tab does not show any violations and I can't see any violation under my account anywhere. They have the same automated email which they keep sending me and still insisting me to appeal violations which I cannot see anywhere. Amazon support is so so bad and I cannot call them directly for live chat with them so I could resolve the issue.. Since my account is deactivated They also remove the live chat and phone support from my account. What a wonderful way to solve problems on Amazon platform. I'm attaching the same patterned email under this message. They are keep sending me every time I appeal. They're not explaining me what to do and they have a lousy system which do not reflect anything under my account.. Do you have any idea what to do?
I am also attaching my old closed account and my new account's health page
Their EMAIL
"Hello Shopxilla,
You have been found to be related to an account beginning with Felicia Aqi.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, you first need to successfully appeal all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).
If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)
-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)
Thank you,
Amazon.com
Sincerely,\nSeller Performance Team\nAmazon.com"
While you already closed by old account what is the point of keep sending me the same information and how it is now linked with an old account while the account while the account is deleted. That really does not make any sense but they have disabled. my call option and live chat Is disabled so I can do anything and keep wasting my time since three weeks finding solution but no luck on this dump platform.
I appreciate your response to this forum post and I thank you for helping me out of this mess.
Duplicate Account Closed But Still Deactivated On New Account
Hello everyone!
I made an account 4 years ago and it did not work for me because I did not have the credit card and Amazon refused to pay me on debit card. Although they deducted $40 registration fee on the same debit card but still they cannot accept this debit card on the Amazon as a receiving method.. I moved to another country a year ago and I opened a new bank account here. I also have the credit card. My old account was disabled and deactivated. So I register a new seller account. Around three weeks ago Amazon deactivated those two accounts, the new and the old one and deducted $40 charges for each, after deducting the payment a day later they Deactivated my both accounts. After two weeks of struggle and hassle they closed my old account on Amazon but they did not activate my new account and they are still refusing to activate the new account. They are keep saying that my new account is linked to an old account (while the old account is closed) and keep insisting me to send a appeal on each violation policy under account health tab.. My account Health tab does not show any violations and I can't see any violation under my account anywhere. They have the same automated email which they keep sending me and still insisting me to appeal violations which I cannot see anywhere. Amazon support is so so bad and I cannot call them directly for live chat with them so I could resolve the issue.. Since my account is deactivated They also remove the live chat and phone support from my account. What a wonderful way to solve problems on Amazon platform. I'm attaching the same patterned email under this message. They are keep sending me every time I appeal. They're not explaining me what to do and they have a lousy system which do not reflect anything under my account.. Do you have any idea what to do?
I am also attaching my old closed account and my new account's health page
Their EMAIL
"Hello Shopxilla,
You have been found to be related to an account beginning with Felicia Aqi.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, you first need to successfully appeal all policy violations on any and all other selling accounts that are enforced by submitting appeals for each enforcement. Please follow the instructions in the communication received for that account or by signing into your Seller Central account.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral.amazon.com/gp/help/G1801).
If you need additional information on requirements for appealing, watch the following videos available on Seller University:
-- Understanding Multiple Account Policy (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=1e699b06-7a02-49f7-a155-4642280a63d0)
-- Addressing Multiple Account Policy Violations (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885)
Thank you,
Amazon.com
Sincerely,\nSeller Performance Team\nAmazon.com"
While you already closed by old account what is the point of keep sending me the same information and how it is now linked with an old account while the account while the account is deleted. That really does not make any sense but they have disabled. my call option and live chat Is disabled so I can do anything and keep wasting my time since three weeks finding solution but no luck on this dump platform.
I appreciate your response to this forum post and I thank you for helping me out of this mess.
0 Antworten
Seller_qTJiCxRI8PpIZ
To my understanding, one account per person per lifetime. You better bet may have been to try to reactivate the first account. A debit card may be used for fees but you still have to have a major credit card attached to your account. Remedying that but attaching a major credit card to the first account would have been the easiest solution. Whatever moron you talked to on Amazon the first time probably thought you were closing the first account permanently without trying to open a new one. Perhaps a mod can weigh in here.
@Cooper_Amazon@Danika_Amazon@Steve_Amazon
Seller_nRFmxiQg4EGrw
You seem to be referring to your old account as "closed" at some points, and as "deactivated" other times.
Did you actually close your first account? Or did you give up once it was deactivated? Amazon will not close an account; they will only deactivate it. To close an account, it must first be in good standing; if you never resolved the issues with your first account, then you never would have been allowed to close it.
You'll need to resolve the issues with your initial account before you can close it so that your new account can become active.
Seller_wAbgZT46ZqEhK
@Sandy_Amazon @Cooper_Amazon @Danika_Amazon@Steve_Amazon
Hello everyone,
I explained everything in my initial forum post and I am going to explain the current issue so it will be easier to resolve my issue. I had a duplicate account which is permanently closed a week upon my request, my old account does not have any compliance issues and permanently closed it successfully. Now my old account is closed my new account should be reactivated automatically but unfortunately it is not. I sent them a ticket recently explaining that my old account is closed so you can reactivate my existing account but they keep sending me the same old response. This account to linked to an old account, that could be a system glitch or an automated response who's causing this. Can you look into it and resolve this issue? It already wasted a whole month of my precious time. I'm keeping it short and simple, if you need any additional information do not hesitate to contact me and I will provide you whatever necessary.
Seller_nRFmxiQg4EGrw
How were you able to close the old account if it had outstanding issues?
My guess is that you requested that Amazon close your account, and didn't follow up to see that they would not close it due to outstanding issues.
If you managed to actually fully close the old account, despite never resolving the issues with it, that would be the first time I've heard of anyone being able to do that. But that would not explain your current problems.
Emet_Amazon
Hello @Seller_wAbgZT46ZqEhK,
Thank you for posting about a multiple account policy violation.
I appreciate all of the information you've provided throughout the thread. As you mentioned being associated to your old account thought deleted.
As you had originally mentioned, the original account could not accept your debit card. The old account from this statement sounds as if the registration was not completed as this is a requirement.
My guess is that you requested that Amazon close your account, and didn't follow up to see that they would not close it due to outstanding issues.
As mentioned by @Seller_nRFmxiQg4EGrw, if you attempt to close a deactivated store without resolving the issues it can close the associated buying account which causes the inability to access the original store. If this scenario is what occurred, it may be why you cannot sign in.
When this happens, we request that you provide the originally requested information through this store so that it can be reviewed by the appropriate teams.
Do you recall the reason for the original accounts deactivation? Do you have any email notices you may have received?
Once the original account issues have been addressed, this store may be eligible for reinstatement depending on the review teams.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_wAbgZT46ZqEhK
Why you all stop replying me at a sudden ? I got the same email today and I am not going to "Submit new information" to Amazon here
I am going to wait for further instruction here and only going to submit new information which going to work because I've tried everything and nothing has worked for me.
This is the email i received today
I am also attaching my health page here. I am unable too see any violations
Waiting for your response!
Thank you for everything!
Seller_wAbgZT46ZqEhK
I got a new email and they want me to proof that my old account wasn't belong to me while it was my old account. Why and how can I proof a lie? My old account is already closed, why are they complicating things ?
What should I do now ?
Cade_Amazon
Hello @Seller_wAbgZT46ZqEhK,
Thank you for reaching out. I hope all is well.
I understand you are having issues with reinstating your account.
Thank you for bringing this matter to our attention. My goal is to give you further assistance. As it does appear the current situation exceeds our ability to assist in this space, I have forwarded your information to continue researching this matter further. I appreciate you providing updates about your account. Please ensure all of your contact information is up to date so that our team may get in contact with you. If you have any additional questions or updates, please continue to share them here.
Best wishes,
Cade_Amazon
Seller_wAbgZT46ZqEhK
Hello everyone. I hope you are doing well!I received this email 2 days ago containing the Restoration of my account. This email is associated with my old Amazon account, While I tried to log in. to my old account. I received this message "There was a problem. We cannot find an account with that email address"
[Moderator Edit: removed personal information][Moderator Edit: removed personal information]
I've also tried to reset the password and you can see the message in the second screenshot attached.
I'm also attaching received email screenshot below.
Still deactivated can you help me restore it? and guide me what is the next step?
I'll be waiting for your response. Thank you!
Seller_wAbgZT46ZqEhK
[Moderator Edit: removed off-topic commentary]
