FBA reimbursed only $22 for lost laptop in their warehouse
The FBA warehouse has lost six laptops in two separate FBA shipments (FBA18L8SZM8T and FBA18KBC45BH). Each unit is worth over $2,000. After confirming the loss, Amazon automatically reimbursed my account $22.15 for each laptop, which is significantly undervalued. I logged cases to address this issue and have been in contact with seller support (Case ID 16821903601 for shipment ID FBA18L8SZM8T, which includes five units, and Case ID 16886271411 for shipment ID FBA18KBC45BH, which includes one unit). Both cases have been pending with no resolution and no follow-up for months. Can an Amazon representative please assist?
FBA reimbursed only $22 for lost laptop in their warehouse
The FBA warehouse has lost six laptops in two separate FBA shipments (FBA18L8SZM8T and FBA18KBC45BH). Each unit is worth over $2,000. After confirming the loss, Amazon automatically reimbursed my account $22.15 for each laptop, which is significantly undervalued. I logged cases to address this issue and have been in contact with seller support (Case ID 16821903601 for shipment ID FBA18L8SZM8T, which includes five units, and Case ID 16886271411 for shipment ID FBA18KBC45BH, which includes one unit). Both cases have been pending with no resolution and no follow-up for months. Can an Amazon representative please assist?
11 Antworten
Seller_hLatK1GSrjkQO
Amazon moderators, please help. Thank you.
@Jameson_Amazon
@Dominic_Amazon
@Ricardo_Amazon
@TaylorR_Amazon
@Micah_Amazon
@Atlas_Amazon
@Stevie_Amazon
@Charly_Amazon
@Quincy_Amazon
@Steve_Amazon
@Rose_Amazon
@Glenn_Amazon
@Michelle_Amazon
@Xander_Amazon
@Sandy_Amazon
@KJ_Amazon
@Dougal_Amazon
@Bryce_Amazon
KJ_Amazon
@Seller_hLatK1GSrjkQO Thank you for those details and the Case ID. I shared the information with our partner team for their review and asked them to determine if any additional steps are available for you to dispute the reimbursement decision.
KJ_Amazon
KJ_Amazon
@Seller_hLatK1GSrjkQO I reviewed your two cases and see that you did not provide the requested proof-of-ownership documents for Case ID 16886271411. Please make sure that you are including invoices from a supplier including the full name and address of the invoice issuer and of the purchaser that cover the inventory in question.
KJ_Amazon
Seller_hLatK1GSrjkQO
@KJ_Amazon, Thank you for reply to my case. Invoice has been reattached to case 16886271411 as suggested. Besides the above-mentioned two cases, here is a new one case ID16821876611 with the exactly same issue. Please help with this one as well. Appreciate.
KJ_Amazon
Thank you for that update @Seller_hLatK1GSrjkQO. However, that invoice is not valid for your request and is blocking me from escalating your request to appeal your reimbursement. Please submit proof-of-ownership documentation for that specific case and shipment.
I also recommend that you read the below News article for updated information about the FBA inventory reimbursement policy.
Seller_hLatK1GSrjkQO
@KJ_Amazon, Thank you for your reply. Could you please specify the reason why the provided invoice is not meeting the requirements? It is directly from OEM and it worked fine for the similar case in the past.
KJ_Amazon
You should submit the invoice specific to the shipment/discrepancy you are requesting be reviewed.
Seller_hLatK1GSrjkQO
Thank you. I have attached an earlier invoice with the correct purchase data. Please let me know if it works for you. Additionally, could you please check if there is anything I can do for a similar case 16821903601?
KJ_Amazon
Case 16821903601 was part of your original request. Does it contain multiple disputes?
