FBA reimbursed only $22 for lost laptop in their warehouse
The FBA warehouse has lost six laptops in two separate FBA shipments (FBA18L8SZM8T and FBA18KBC45BH). Each unit is worth over $2,000. After confirming the loss, Amazon automatically reimbursed my account $22.15 for each laptop, which is significantly undervalued. I logged cases to address this issue and have been in contact with seller support (Case ID 16821903601 for shipment ID FBA18L8SZM8T, which includes five units, and Case ID 16886271411 for shipment ID FBA18KBC45BH, which includes one unit). Both cases have been pending with no resolution and no follow-up for months. Can an Amazon representative please assist?
FBA reimbursed only $22 for lost laptop in their warehouse
The FBA warehouse has lost six laptops in two separate FBA shipments (FBA18L8SZM8T and FBA18KBC45BH). Each unit is worth over $2,000. After confirming the loss, Amazon automatically reimbursed my account $22.15 for each laptop, which is significantly undervalued. I logged cases to address this issue and have been in contact with seller support (Case ID 16821903601 for shipment ID FBA18L8SZM8T, which includes five units, and Case ID 16886271411 for shipment ID FBA18KBC45BH, which includes one unit). Both cases have been pending with no resolution and no follow-up for months. Can an Amazon representative please assist?
11 Antworten
Seller_hLatK1GSrjkQO
Amazon moderators, please help. Thank you.
@Jameson_Amazon
@Dominic_Amazon
@Ricardo_Amazon
@TaylorR_Amazon
@Micah_Amazon
@Atlas_Amazon
@Stevie_Amazon
@Charly_Amazon
@Quincy_Amazon
@Steve_Amazon
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@Michelle_Amazon
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@KJ_Amazon
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KJ_Amazon
@Seller_hLatK1GSrjkQO Thank you for those details and the Case ID. I shared the information with our partner team for their review and asked them to determine if any additional steps are available for you to dispute the reimbursement decision.
KJ_Amazon
KJ_Amazon
Case 16821903601 was part of your original request. Does it contain multiple disputes?
