Urgent Assistance Needed: Business address/office address is different to company registered address/established address
Hi, everyone, I am a Chinese Seller. can anybody can give me some suggestion?
Currently my account is under verification and restricted and FBA stock are stranded
The reason is "The business location that you entered in Seller Central when you registered your account does not match the country of incorporation of the company in the business documents that you provided. Please register a new account with a new email address, make sure to select the correct business location, and upload business documents that match the business location."
Our Business address is currently our warehouse/office address：Hangzhou China
Our company is a HK based company, Registered adress/Established address: HongKong China
We rented warehouse/office in Hangzhou, so our Business addresss is Hangzhou, different to the company established adress of HongKong.
Office/Warehouse address is different to the “establishment address/company register address”, this is normal. Most of company's office address is different to the establishment address
Since we started sell on amazons, so many years (around 8 years) it is the same, we don't make any changement.
Currently my account is limited, stop selling... I can not do anything, and I don't know what to do....... It is really urgent for me, can somebody help me and give me some suggestions?
Thank you
Urgent Assistance Needed: Business address/office address is different to company registered address/established address
Hi, everyone, I am a Chinese Seller. can anybody can give me some suggestion?
Currently my account is under verification and restricted and FBA stock are stranded
The reason is "The business location that you entered in Seller Central when you registered your account does not match the country of incorporation of the company in the business documents that you provided. Please register a new account with a new email address, make sure to select the correct business location, and upload business documents that match the business location."
Our Business address is currently our warehouse/office address：Hangzhou China
Our company is a HK based company, Registered adress/Established address: HongKong China
We rented warehouse/office in Hangzhou, so our Business addresss is Hangzhou, different to the company established adress of HongKong.
Office/Warehouse address is different to the “establishment address/company register address”, this is normal. Most of company's office address is different to the establishment address
Since we started sell on amazons, so many years (around 8 years) it is the same, we don't make any changement.
Currently my account is limited, stop selling... I can not do anything, and I don't know what to do....... It is really urgent for me, can somebody help me and give me some suggestions?
Thank you
15 Antworten
Seller_fHMS5c2KCEUZ7
if you're selling under your company's name, then your business location should be Hong Kong, not China.
Too bad you can't change your business location. Sorry to say you're screwed by Amazon.
Seller_16c8qlJKOSGJC
I had called the account health seller support, but they are not seller verification team and can not do anything, only promise to pass my appeal as a case. But nobody from seller verification team look at the case. Really a headache
Troy_Amazon
Hi @FITTOOLS_Store,
"Currently my account is under verification"
Is this for the US marketplace? If so, it sounds as though you are needing to undergo the Inform Act verification process. You will need to go through the verification process by accessing the Account Info page and clicking on the link inside a banner you may be seeing from that page.
Prior to doing this, you will want to ensure all of your information within your account is accurate. You will want to check your business address, ID information, and banking information for this verification process.
"We can not change the business address."
You can edit the business address by going to your Account Info page, clicking on the "Business address" option, then choose "Add a new address". Once you have the correct address on the account, you can then go through the verification workflow.
Please continue reaching out to the community for further assistance.
Regards,
Troy
Seller_16c8qlJKOSGJC
Dear Troy,
Thank you for taking time reading my post. I know my account is udergoing the inform Act verification.
We are Hongkong Company. Robot declare "The business location that you entered in Seller Central when you registered your account does not match the country of incorporation of the company in the business documents that you provided", Verification Failed, all greyed out, no hyperlinks to do verification or anything or appeal, the only choice given is "contact seller support"
Why the verification failed, I awared later: Our company is HK company, when I did "Identity Verification" , I chosen the country location "China", instead of "China HongKong", then I fail the verification.
And starting from May 22,2023, my us. and ca. account was stopped selling and all FBA inventries were stranded
Since from May 22,2023, the "Identity verification" has no entry, all grey, I can not do anything
This really disasters for me, everydays passed means higher business debts. I panic, I create the case on May 22, but almost 20days, no seller support appear, no one care about
My appeal is that I need amazon reopen the "Identity Verification" entry, so I can do re-verification (to change the country location to "China HongKong")
dear Troy， can you help me?
Thank you very much
With kindest regards
Seller_LN6Ho5ttMOei0
i am also face the same problem
Troy_Amazon
Hi @FITTOOLS_Store,
Troy here again. Do you have an update regarding your verification issues? The verification process has been very fluid with constant updates. If you were able to submit the information, then continue to monitor both your Account Info and Case Log pages for further updates. You should be able to make the change to the Honk Kong option now as this known issue has been resolved.
Please continue to reach out the community for further assistance.
Regards,
Troy
Seller_16c8qlJKOSGJC
Dear @Troy_Amazon
Thank you for your care
Yesterday, I updated my current situation to your colleague @Emet_Amazon at my other thread. Yet now I have not got comment from Emet. The thread link is https://sellercentral.amazon.com/seller-forums/discussions/t/035b290e-4a26-4de0-a4b6-af0f2d8cbcd7?postId=f4513999-8596-42f2-babd-fe5d1b4a6589
For your information, my account situation updated as following:
On June 16, I choose country "Hong Kong" without changing anything else (actually there is no link for me to change documents and amending names etc...) and submit for, and the next day I received mail from amazon "We have completed verifying your identity" and my selling privillages restored
But 5days passed the seller central never changed: it still shows unverified (except "Bank Account Verification (Verified)" ):
Actually, Seller Identity Verified, Phone Number Verified, Bank Account Verified, Business Address Verified.
In seller central account information, only shows bank account verified, others all unverified. These are glitch. Can you kindly help to check?
Furthermore, the most important for me is currently there is no entry (hyperlinks) to do Tax Verification. I open Account info >> Tax Information >> Tax Information, only shows "Tax information is complete"
There is no link to do tax verification (to upload tax TIN etc...), Only on Jun.2, I renew and signed the tax information interview, it is W-8BEN form.
Would you pls be so kind to check and give me the link to do tax verification? or give me suggestions how to do under the current sitiation?
As the time is approaching Jun.27 day by day, I am worrying
Thank you for your help in advance
With kindest regards
Troy_Amazon
Hi @FITTOOLS_Store,
Troy here. Thanks for your update.
Given that your selling privileges have been restored, and you have received notification that your identity has been verified, that would indicate you have successfully completed the verification. Please make sure to save the screenshot you have provided and the message saying the verification was successful. There may be a delay to the banners coming off your page due to the current case volume, but the message you received regarding your successful verification is correct.
The additional screenshots you have provided show that the other options are currently not hyperlinked. This would indicate that no further action is needed at this time. Please continue to monitor this Account Info page for further updates. If a hyperlink does appear from this page, you will need to take action at that time.
Please continue to reach out the community for further assistance.
Regards,
Troy
Seller_16c8qlJKOSGJC
Dear @Troy_Amazon,
Thank you for your reply
Your comment make me feel relaxed, maybe there is no need to do further tax verification
I have saved screenshots and waiting for the banners coming off from the seller central
I will monitor my account info page everyday, I will update here next week
Thank you for your help
With kindest regards
Seller_16c8qlJKOSGJC
Update Jun.26,2023
Dear @Troy_Amazon, @Emet_Amazon,
Enven today, there is no refresh in my seller central (Account health, Account info), my seller central still shows:
Accutally, all verified except for Tax (no entry to upload the TIN), pls refer to my latest reply in this topic.
What I can do? as tomorrow is deadline Jun.27, I am worrying
Thank you for your value time
I look forward to your comment
With kindest regards
