Feedback removal after 90 days
Hi guys,
I just realised I have a seller feedback entirely related to a product, Amazon would usually strike it through but it is just outside the 90 days - is there any way to get them to remove it?
It was left as seller feedback, not product review: 028-0003829-5185137
@Sakura_Amazon_ @Simon_Amazon @Sarah_Amzn @Julia_Amazon@Spencer_Amazon
@Maja_Amazon@Julia_Amazon@Winston_Amazon@Ash_Amazon@Sarah_Amzn@Ezra_Amazon
Feedback removal after 90 days
Hi guys,
I just realised I have a seller feedback entirely related to a product, Amazon would usually strike it through but it is just outside the 90 days - is there any way to get them to remove it?
It was left as seller feedback, not product review: 028-0003829-5185137
@Sakura_Amazon_ @Simon_Amazon @Sarah_Amzn @Julia_Amazon@Spencer_Amazon
@Maja_Amazon@Julia_Amazon@Winston_Amazon@Ash_Amazon@Sarah_Amzn@Ezra_Amazon
26 Antworten
Sarah_Amzn
Hello @Seller_PYu70MUIiX5QV,
have you opened a case with Seller Support? If yes, could you please share the case ID?
Kind regards,
Sarah.
Seller_PYu70MUIiX5QV
Hi Sarah,
Yes, the case ID: 10490760362.
I just keep getting the same response to remove it myself with the feedback manager, which I cannot do because its just over 90 days old.
Seller_PYu70MUIiX5QV
Hi @Sarah_Amzn - any update on this issue?
Sarah_Amzn
Hello @Seller_PYu70MUIiX5QV,
The partner team has responded, stating they do not see any review linked to this order. It seems the buyer has not left a review.
Did you manage getting Seller Support to remove it?
Kind regards,
Sarah.
Seller_PYu70MUIiX5QV
It's not a review, its seller feedback and it is still there, seller support does nothing for cases like this, only automated responses.
Can you help with removing this seller feedback @Sarah_Amzn
Sarah_Amzn
Hello @Seller_PYu70MUIiX5QV,
is this a UK order?
Seller_PYu70MUIiX5QV
No it's Germany, do I need to contact someone else to remove it @Sarah_Amzn
Sarah_Amzn
Hello @Seller_PYu70MUIiX5QV,
ok, this might be the reason we were not able to see it.
No, I will contact again the partner team and open a new investigation.
I will let you know as soon as I have an update.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_PYu70MUIiX5QV,
the feedback should have been removed.
Could you please check and confirm?
Best,
Sarah.
Seller_PYu70MUIiX5QV
Thank you so much @Sarah_Amzn
Would it also be possible to remove this one from Germany 306-1806874-9501928
Its also a product review left as a seller feedback and over 90 days old.
Sarah_Amzn
Hello @Seller_PYu70MUIiX5QV,
I'll check with the partner team and let you know as soon as I have an update.
Kind regards,
Sarah.
Seller_ry8LZfiMoyUwl
Dear.
I have a feedback on my store, the customer just think the product is suitable for him, not that our product is fake. We have contacted him and helped him to solve the problem. Can you please help to re-check and remove this influential feedback? I can't thank you enough for your kindness.
case ID:10502056802
