Feedback removal after 90 days
Hi guys,
I just realised I have a seller feedback entirely related to a product, Amazon would usually strike it through but it is just outside the 90 days - is there any way to get them to remove it?
It was left as seller feedback, not product review: 028-0003829-5185137
@Sakura_Amazon_ @Simon_Amazon @Sarah_Amzn @Julia_Amazon@Spencer_Amazon
@Maja_Amazon@Julia_Amazon@Winston_Amazon@Ash_Amazon@Sarah_Amzn@Ezra_Amazon
Feedback removal after 90 days
Hi guys,
I just realised I have a seller feedback entirely related to a product, Amazon would usually strike it through but it is just outside the 90 days - is there any way to get them to remove it?
It was left as seller feedback, not product review: 028-0003829-5185137
@Sakura_Amazon_ @Simon_Amazon @Sarah_Amzn @Julia_Amazon@Spencer_Amazon
@Maja_Amazon@Julia_Amazon@Winston_Amazon@Ash_Amazon@Sarah_Amzn@Ezra_Amazon
26 Antworten
Sarah_Amzn
Hello @Seller_PYu70MUIiX5QV,
have you opened a case with Seller Support? If yes, could you please share the case ID?
Kind regards,
Sarah.
Seller_PYu70MUIiX5QV
Hi Sarah,
Yes, the case ID: 10490760362.
I just keep getting the same response to remove it myself with the feedback manager, which I cannot do because its just over 90 days old.
Seller_PYu70MUIiX5QV
Hi @Sarah_Amzn - any update on this issue?
Sarah_Amzn
Hello @Seller_PYu70MUIiX5QV,
The partner team has responded, stating they do not see any review linked to this order. It seems the buyer has not left a review.
Did you manage getting Seller Support to remove it?
Kind regards,
Sarah.
Seller_PYu70MUIiX5QV
It's not a review, its seller feedback and it is still there, seller support does nothing for cases like this, only automated responses.
Can you help with removing this seller feedback @Sarah_Amzn
Sarah_Amzn
Hello @Seller_PYu70MUIiX5QV,
is this a UK order?
Seller_PYu70MUIiX5QV
No it's Germany, do I need to contact someone else to remove it @Sarah_Amzn
Sarah_Amzn
Hello @Seller_PYu70MUIiX5QV,
ok, this might be the reason we were not able to see it.
No, I will contact again the partner team and open a new investigation.
I will let you know as soon as I have an update.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_PYu70MUIiX5QV,
the feedback should have been removed.
Could you please check and confirm?
Best,
Sarah.
