Hello all,

I would like to share a case with you and ask you if you could give me any advice on how to handle it.

Customer asked for return of product - incorrect item ordered. He even wrote that I don´t need to worry about anything, it´s still in original packaging. I have replied immediately and gave him instructions how to return the product.

Customer never replied and few days later opened AtoZ claim stating that product was never received.

I have appealed this AtoZ with POD and also mentioned to Amazon that in AMAZON messages, he can see that customer was asking for return and clearly states that the product was delivered.

However, Amazon refunded customer and I don´t have money, I don´t have the product but what I have is RISK of DEACTIVATION due to account health metrics.