Is it possible to run multiple seller support chats at the same time?
I was just curious if it is possible to have more than one seller support chat going on at the same time, or if it is possible to have a chat window open while I use the phone option for a different case.
Trying to sort through several basic problems quickly and there is a lot of downtime for me between support agents researching things, typing whatever they need to and so forth, and figured the chat option might present the option to multitask these things. I wanted to check first before I tired it myself since I didn't want to accidentally cause some sort of chaos.
Is it possible to run multiple seller support chats at the same time?
I was just curious if it is possible to have more than one seller support chat going on at the same time, or if it is possible to have a chat window open while I use the phone option for a different case.
Trying to sort through several basic problems quickly and there is a lot of downtime for me between support agents researching things, typing whatever they need to and so forth, and figured the chat option might present the option to multitask these things. I wanted to check first before I tired it myself since I didn't want to accidentally cause some sort of chaos.
Dominic_Amazon
Hi @Seller_RVv3EUB85zEUX,
As long as its not the same Issue you should be okay. The trouble would be if its for the same thing associates could get confused and this would only increase the time for a solution.
Dominic
4 Antworten
Stevie_Amazon
Hi there @Seller_RVv3EUB85zEUX,
Thank you so much for reaching out in the Forums. I am engaging a Community Manager to review this situation further.
All the best,
Stevie
Dominic_Amazon
Hi @Seller_RVv3EUB85zEUX,
Dominic from Amazon here, is this related to one issue or multiple?
Dominic
Seller_RVv3EUB85zEUX
@Dominic_Amazon
This would be for multiple separate issues, possibly slightly related, but not the same issue duplicated across multiple cases.
I understand that duplicating cases would be a problem, so that's not my intent.
If I was running multiple chats it might be something like this example:
I have 5 ASINS suspended over suspected IP violation.
Since each one requires separate explanations, and lumping multiple issues tends to cause confusion, my goal would be to have 2 chats open simultaneously, one for ASIN 1 with explanation "A", another for ASIN 2 with explanation "B".
Dominic_Amazon
Hi @Seller_RVv3EUB85zEUX,
As long as its not the same Issue you should be okay. The trouble would be if its for the same thing associates could get confused and this would only increase the time for a solution.
Dominic
