Hello all, I received a mail from Amazon that "Your Amazon Seller inbound shipment permissions have been suspended." I can not be able to send FBA to Amazon and nor can I do MCF, there is no appeal option in my account health or FBA dashboard, I only received the notification and email, I created the case(id: 14619784111) with amazon seller support, but the status is pending from last month, Can anyone help; how can i resolve this issue?

Amazon Email:

Your Amazon Seller inbound shipment permissions have been suspended.

Why did this happen?

We have taken this measure because this account has received several Customer Returns driven by unfulfillable inventory (units that are defective, damaged, expired, hazmat, substituted, listed under the incorrect item condition, or enforced ASINs that were ineligible for reimbursement). This was exhibited in shipment ID: ------------ where we received used customer return items in place of the expected unit. This constitutes a violation of Amazon’s Seller Code of Conduct policy.

How do I reactivate these permissions?

To regain your inbound shipment permission, please provide a plan of action (POA).

What should I include in the Plan of Action (POA)?

The POA should explain what happened:

• The root cause leading to inbounding of used customer returns in place of the expected units listed in new condition.

• The action you have taken to resolve this issue surrounding inbounding of used customer returns in place of the expected units listed in new condition.

• The steps you have taken to prevent this issue from occurring in the future.

The POA should consider the following elements to fulfill customer orders:

• Sourcing: Are you sourcing the product from a trusted supplier?

• Packaging: Are you fixing packing issues that caused items to get lost in the warehouse? For example, using a box from another product to pack your shipment. Rectify incorrect stickering, labeling, and case pack errors.

• Quantity: Are you verifying that the inbound quantity matches the PO prior to shipment and taking measures to ensure items are correct?

• Shipping: Are you taking all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?

• Carrier error: Are you tracking your carrier to ensure it is delivered to an Amazon FC?

How do I send the required information?

Submit documentation by following instructions in the banner on the top of your Account Health page (seller central dashboard).

What happens if I do not send the requested information or a sufficient explanation?

If you do not provide a valid appeal, or choose not to appeal, your ability to create new Inbound Shipments will remain blocked.