Warehousing and distribution (AWD)
I was sending to Warehousing and distribution (AWD) everything arrives there, but when they sending it out to FBA its arriving with not normally a missing amount of items
anyone have this experience from (AWD) ??
Warehousing and distribution (AWD)
I was sending to Warehousing and distribution (AWD) everything arrives there, but when they sending it out to FBA its arriving with not normally a missing amount of items
anyone have this experience from (AWD) ??
11 Antworten
KJ_Amazon
Hello @Seller_tLizluQSzfPYP Thank you for checking in about your AWD shipments.
Are you dealing with a current shipment issue where you can provide a Shipment/Case ID, or are you asking a general question about the process and other sellers' experiences?
Seller_tLizluQSzfPYP
actually I open this for both reasons
we switched recently all to Warehousing and distribution (AWD) because Amazon was advertising that is much better
but I have such a hard time that the units from AWD to FBA not arriving
that's why I would like to know this experience from other sellers
you can see case 16904946041 16905147771 16942236211 16961084541 17053025841 for FBA18L31NWVW and more , you can see that's a full shipment not arriving from AWD to FBA and is already 4 months and we got no response from Amazon it's so sad why AWD to FBA is not so good
KJ_Amazon
Hello @Seller_tLizluQSzfPYP Thanks for those details.
I shared that information with our partner team for their review.
The team investigated issues with your inbound shipments, and requested that you attach the Proof of Ownership documentation for those cases. Once the proofs of ownership are attached, the team will investigate the missing units from the replenishment shipments.
Proof of ownership is required for the investigation of missing units for replenishment shipments from AWD to FBA. It can be the original invoice from the supplier or manufacturer and must include the following information:
- Date of the purchase
- Product names of the missing items
- Quantity purchased
- Full name and address of the invoice issuer
- Full name and address of the buyer (seller)
If you are the manufacturer, you can send a copy of the signed packing slip, in non-editable format. Please let me know when you have provided this information for the following cases: 17189568051/16904946041/ 16905147771/16942236211/17053025841, or if you have more questions.
KJ_Amazon
Seller_tLizluQSzfPYP
thank you for your response I really appreciate to find out any help
see all cases we share the invoice see 1 example case id 16904946041 we never got back any response from Amazon and the case open for 2 and 1/2 months already
Seller_tLizluQSzfPYP
AWD they sending it out to FBA its arriving with not normally a missing amount of items
anyone have this experience from (AWD) ??
almost each other shipment arriving closing 0 inventory in the shipment and full cases missing
KJ_Amazon
Hello @Seller_tLizluQSzfPYP
Our partner team has provided a response regarding Case ID: 16942236211
Due to a technical issue, FNSKU X002OT83B9 was not included in shipment FBA18L37BCX5. Instead, this FNSKU was shipped under a different shipment ID (FBA18LTK29RL) from AWD to IXD site.
There is no pending action and issue is resolved. Thank you.
