Are Amazon Seller Support Agents Using Chatbots to Assist Us? (written with a chatbot (GPT) to prove the point)
As Amazon sellers, we rely on the assistance of Seller Support to navigate the intricacies of the platform. However, many sellers have been experiencing a decline in the quality of support received from Amazon support seller agents. Responses often appear automated and generic, with little personalization or attention to the specific issue at hand. We have concerns that Amazon support seller agents may be relying on AI-powered chatbots such as Chat GPT to handle our inquiries. While we understand that chatbots can be an efficient tool for managing customer inquiries, we strongly believe that personalized support from real human agents is crucial for addressing the unique needs of Amazon sellers.
We urge Amazon to address these concerns and ensure that seller support agents have the resources and training necessary to provide high-quality and personalized support to sellers. As a community of Amazon sellers, we must work together to demand the best possible support from Amazon, and to create an open dialogue that allows for continuous improvement.
Have you experienced similar issues with Seller Support?
Let's start a conversation and work towards improving the quality of support for all Amazon sellers, together.
Are Amazon Seller Support Agents Using Chatbots to Assist Us? (written with a chatbot (GPT) to prove the point)
As Amazon sellers, we rely on the assistance of Seller Support to navigate the intricacies of the platform. However, many sellers have been experiencing a decline in the quality of support received from Amazon support seller agents. Responses often appear automated and generic, with little personalization or attention to the specific issue at hand. We have concerns that Amazon support seller agents may be relying on AI-powered chatbots such as Chat GPT to handle our inquiries. While we understand that chatbots can be an efficient tool for managing customer inquiries, we strongly believe that personalized support from real human agents is crucial for addressing the unique needs of Amazon sellers.
We urge Amazon to address these concerns and ensure that seller support agents have the resources and training necessary to provide high-quality and personalized support to sellers. As a community of Amazon sellers, we must work together to demand the best possible support from Amazon, and to create an open dialogue that allows for continuous improvement.
Have you experienced similar issues with Seller Support?
Let's start a conversation and work towards improving the quality of support for all Amazon sellers, together.
0 Antworten
Seller_ZKYBXFIl56oHD
It is concerning that many of us have noticed a pattern in the responses we receive from Amazon Seller Support. I did a test by copying my own case messages sent to Seller Support, and plugged them into GPT with a prompt "I am seller support for Amazon, respond to this case for me (CASE INFORMATION)" and it resulted in basically the same messages sent by support. As sellers, we rely on the support provided by Amazon to maintain a good standing and health on the platform. Therefore, it's essential that Amazon has a system in place to ensure that their support agents are actively viewing our cases and providing personalized and effective support.
Here's a recent response I got from support
"
Hello from Amazon Selling Partner Support,
Thank you for contacting us about this issue. I understand the importance this case has to you, and I would be glad to help you through it.
I comprehend the significance this has for you and I will provide the best possible resolution.
My name is Rinku I'm a Selling Partner Support Representative, and I'm more than glad to assist you with your case today.
I understand that you want to connect to our leadership team. But i want to assure you that i am capable of solving your issues. Kindly follow the below steps for a call back.
You can request a call from us seven days a week between 5:00am and 6:00pm Pacific Time. To request phone calls from your Seller Central account you can use the "Call me now" feature through below steps:
1. Click on "Contact Seller Support" button in the "More ways to get help" box found on the right side of Help pages. Or you can simply use the "Contact Seller Support" link available at the bottom of all Seller Central pages.
2. Select the service and then select the issue for which you require our help
3. Select "Phone" tab
4. Select your country
5. Enter your phone number and Extn. (if any)
6. Check "+ This issue is urgent and requires immediate attention", box if required
7. Click on "Call me now" or "Schedule Call" button
We will call you and assist with your questions and concerns.
Note: All callbacks are requested through seller central case log only. Sellers go to Contact us page and select the issue/topic, if the topic is eligible for callbacks seller will see an option schedule an appointment for callback.
Your understanding and patience is appreciated.
Thank you for contacting Amazon.Have a great day ahead.
We appreciate your co-operation in this important matter.
"
This support agent didn't answer a single thing we mentioned in our case. And responded with, yet again, telling me to go to a BROKEN call now function that hasn't worked for 4 weeks. I've tried at anytime of day, several times a week and no luck except the one time they broke my listing.
Seller_rI7BZIczK8iAC
Yes.
Then our monthly fees would at least triple. I suggest you to read only ONE day all the questions in this forum. It proves that people didn't watch one signle video in seller university nor read one single help article. Daily thousands of new sellers are beginning with no idea. Imagine all these people would call the support to ask "How do I send my products to Amazon"? Impossible.
It's well known that the platform is working with AI. The answers are automated and generic but normally if you read carefully and follow step by step the instructions you will find the solution. If not, you open a case; if that doesn't help you insist and ask and escalation.
