Account still deactivated despite VAT verification approved and address documents sent
Hello,
I am extremely frustrated and disappointed with the ongoing issue regarding my UK Amazon seller account.
My account was deactivated due to a VAT verification requirement. I have since completed the VAT Establishment verification and received confirmation via a performance notification that I am approved to sell on Amazon again. I was also told by Account Health Support that my account would be reactivated within 24 hours.
Despite all this, my account remains deactivated. I have submitted all the requested documents multiple times — including a utility bill, bank statement, and confirmation of my operational address. I have even escalated this matter by emailing managingdirector@amazon.co.uk, yet there has been no meaningful resolution.
To make things even more confusing, my USA seller account is operating without any issues, which makes it difficult to understand why my UK account is still restricted — especially when the very issue it was deactivated for (VAT) has already been resolved.
This has been ongoing since 26th March. It is now well over a month and this situation is completely unacceptable. My inventory is stranded, and my business is suffering as a result.
I am requesting immediate support and escalation to reinstate my account.
(I would like to clarify that this is a seperate issue from my other post as my other post was VAT related, this is for my account still being deactivated despite VAT verification being approved).
@Julia_Amazon @Sarah_Amzn @Spencer_Amazon @Ezra_Amazon @Winston_Amazon @JiAlex_Amazon @Sakura_Amazon_ @Simon_Amazon
Account still deactivated despite VAT verification approved and address documents sent
Hello,
I am extremely frustrated and disappointed with the ongoing issue regarding my UK Amazon seller account.
My account was deactivated due to a VAT verification requirement. I have since completed the VAT Establishment verification and received confirmation via a performance notification that I am approved to sell on Amazon again. I was also told by Account Health Support that my account would be reactivated within 24 hours.
Despite all this, my account remains deactivated. I have submitted all the requested documents multiple times — including a utility bill, bank statement, and confirmation of my operational address. I have even escalated this matter by emailing managingdirector@amazon.co.uk, yet there has been no meaningful resolution.
To make things even more confusing, my USA seller account is operating without any issues, which makes it difficult to understand why my UK account is still restricted — especially when the very issue it was deactivated for (VAT) has already been resolved.
This has been ongoing since 26th March. It is now well over a month and this situation is completely unacceptable. My inventory is stranded, and my business is suffering as a result.
I am requesting immediate support and escalation to reinstate my account.
(I would like to clarify that this is a seperate issue from my other post as my other post was VAT related, this is for my account still being deactivated despite VAT verification being approved).
@Julia_Amazon @Sarah_Amzn @Spencer_Amazon @Ezra_Amazon @Winston_Amazon @JiAlex_Amazon @Sakura_Amazon_ @Simon_Amazon
0 Antworten
Abella_AMZ
Hello @Seller_Jlp9ysDUxGU7l,
This is Abella from Amazon to assist you.
From the above post I understand that you are concerned about your account deactivation despite VAT bein approved.
As already informed in another post, we are closely working with the team in terms of account reactivation and will get back to you as soon as possible.
We appreciate your patience while we work to resolve this matter.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
