Urgent Help Needed: Primary Seller Account Blocked Due to Unusual Activity.
Hello, Seller Community.
I am reaching out from my child account as my primary Amazon seller account has been blocked for the past two weeks. Every time I attempt to log in, I encounter an error message stating, "We have detected unusual activity on your account and have temporarily blocked it." This notification appears immediately after entering the OTP during login.
Despite my efforts to resolve this issue, I have faced reluctance from the seller support team to assist me. Instead, I have been directed to contact customer support through a buyer account, which seems inappropriate since the issue pertains to my seller account.
Attached to this message is a screenshot of the error message for reference.
I adhere to strict security measures when accessing my Amazon account, utilizing only one dedicated computer and internet connection for all interactions. Additionally, I am the sole individual with access to my account credentials. Therefore, I am confident in the security of my account and cannot understand why it has been flagged for a security breach.
This ongoing issue has caused significant inconvenience and distress. I request seller support team here in the seller forum community in resolving this matter promptly. Restoring access to my account is crucial for the continuity of my business operations.
Please expedite the resolution process, and if the email address of my primary account is needed to locate my account, I'm more then willing to provide it.
@Emet_Amazon@Steve_Amazon@Atlas_Amazon@Cooper_Amazon
Urgent Help Needed: Primary Seller Account Blocked Due to Unusual Activity.
Hello, Seller Community.
I am reaching out from my child account as my primary Amazon seller account has been blocked for the past two weeks. Every time I attempt to log in, I encounter an error message stating, "We have detected unusual activity on your account and have temporarily blocked it." This notification appears immediately after entering the OTP during login.
Despite my efforts to resolve this issue, I have faced reluctance from the seller support team to assist me. Instead, I have been directed to contact customer support through a buyer account, which seems inappropriate since the issue pertains to my seller account.
Attached to this message is a screenshot of the error message for reference.
I adhere to strict security measures when accessing my Amazon account, utilizing only one dedicated computer and internet connection for all interactions. Additionally, I am the sole individual with access to my account credentials. Therefore, I am confident in the security of my account and cannot understand why it has been flagged for a security breach.
This ongoing issue has caused significant inconvenience and distress. I request seller support team here in the seller forum community in resolving this matter promptly. Restoring access to my account is crucial for the continuity of my business operations.
Please expedite the resolution process, and if the email address of my primary account is needed to locate my account, I'm more then willing to provide it.
@Emet_Amazon@Steve_Amazon@Atlas_Amazon@Cooper_Amazon
0 Antworten
Seller_CW0P5hgbsiqWX
"I am reaching out from my child account as my primary Amazon seller account..."
Do you have 2 accounts? One you call the parent/primary account and the other you call the child account?
Cade_Amazon
Hello @Seller_GEEkWQCyBhaRY,
Thank you for utilizing the seller forums.
From the information you have provided, I see that you are not able to log into your primary account.
You have mentioned that you are reaching out from your child account about your primary account. From the information you have provided above, it sounds like your child account maybe deactivated due to being related to your primary account. If so, Per our Per our amazon's multiple account policy, you can have one account per seller per region unless you have a legitimate business need for opening a second account. Even when permitted to have multiple selling accounts all must remain in good standing at all times. For any reason, if one account does become deactivated then all remaining and linked stores will become deactivated and remain so until the root of the issue is resolved.
If you are not able to login to the primary account to reinstate it, you may appeal it through your child account.
The seller forums community and I are here to help. If you have additional questions or concerns, please let us know here in this thread.
Best,
Cade
