Urgent Complaint: Long Delay in FBA Inventory Processing - Warehouse IND9
Dear Amazon FBA Support Team,
I am writing as a concerned FBA seller to express my utmost disappointment with the recent handling of my inventory at your warehouse IND9, located in the United States. On July 5th, my shipment was marked as "delivered," but as of July 25th, it has been a staggering 20 days without any updates or progress on processing my goods into the FBA system.
As an Amazon FBA seller, the efficient and timely processing of my inventory is crucial to the success of my business. The extended delay in handling my shipment has had a detrimental impact on my sales, fulfillment metrics, and customer experience. It is deeply disheartening to witness such a prolonged delay without any communication or resolution from your end.
I implore you to understand the gravity of this situation from the perspective of a small business owner who relies heavily on Amazon's logistics infrastructure. This order is essential to my operation, and the delay has caused considerable inconvenience and financial losses.
I respectfully request the following actions to be taken immediately:
1.Prompt Investigation and Resolution: Please conduct an immediate investigation into the current status of my shipment at warehouse IND9. I need transparent and accurate information about the reasons behind the prolonged delay and a clear timeline for when the issue will be resolved.
2.Expedite Inventory Processing: Given the extraordinary delay, I request that my inventory be processed and made available for sale as soon as possible. I rely on FBA services to fulfill customer orders efficiently, and this delay is severely hindering my ability to meet customer demands.
I believe in Amazon's commitment to excellent customer service, and I trust that this matter will be addressed with the utmost urgency. As an FBA seller, I am dedicated to providing an exceptional buying experience to Amazon customers, but this delay is significantly hindering my ability to do so.
I urgently request a response from your team to acknowledge my complaint and outline the steps being taken to rectify the situation. Time is of the essence, and I sincerely hope that you will prioritize this matter and restore my confidence in Amazon's FBA services.
I look forward to a swift resolution and am hopeful that Amazon will continue to be a reliable and supportive partner for my business.
Sincerely
Urgent Complaint: Long Delay in FBA Inventory Processing - Warehouse IND9
Dear Amazon FBA Support Team,
I am writing as a concerned FBA seller to express my utmost disappointment with the recent handling of my inventory at your warehouse IND9, located in the United States. On July 5th, my shipment was marked as "delivered," but as of July 25th, it has been a staggering 20 days without any updates or progress on processing my goods into the FBA system.
As an Amazon FBA seller, the efficient and timely processing of my inventory is crucial to the success of my business. The extended delay in handling my shipment has had a detrimental impact on my sales, fulfillment metrics, and customer experience. It is deeply disheartening to witness such a prolonged delay without any communication or resolution from your end.
I implore you to understand the gravity of this situation from the perspective of a small business owner who relies heavily on Amazon's logistics infrastructure. This order is essential to my operation, and the delay has caused considerable inconvenience and financial losses.
I respectfully request the following actions to be taken immediately:
1.Prompt Investigation and Resolution: Please conduct an immediate investigation into the current status of my shipment at warehouse IND9. I need transparent and accurate information about the reasons behind the prolonged delay and a clear timeline for when the issue will be resolved.
2.Expedite Inventory Processing: Given the extraordinary delay, I request that my inventory be processed and made available for sale as soon as possible. I rely on FBA services to fulfill customer orders efficiently, and this delay is severely hindering my ability to meet customer demands.
I believe in Amazon's commitment to excellent customer service, and I trust that this matter will be addressed with the utmost urgency. As an FBA seller, I am dedicated to providing an exceptional buying experience to Amazon customers, but this delay is significantly hindering my ability to do so.
I urgently request a response from your team to acknowledge my complaint and outline the steps being taken to rectify the situation. Time is of the essence, and I sincerely hope that you will prioritize this matter and restore my confidence in Amazon's FBA services.
I look forward to a swift resolution and am hopeful that Amazon will continue to be a reliable and supportive partner for my business.
Sincerely
0 Antworten
Seller_Tr0SkFlCpihRh
Same for us. We had product delivered to IND9 and it's been 14 days in RECEIVING status. One ASIN with 200 units which is now out of stock on Amazon. We've been selling on Amazon since 2015 and have never experienced such receiving delays. NOT ACCEPTABLE AMAZON!
Seller_UrhwnL3wjTELh
One of my shipment has the same issue too. @TaylorR_Amazon can you help?
Bryce_Amazon
Greetings @Seller_phdagHS1I3FM9,
Thank you for taking the time to post, and I am sorry to hear about the delay in processing you have experienced with your shipment. I wanted to clarify that the platform you posted on is the Amazon Seller Forum, a place where sellers can interact with one another to discuss issues they are facing.
FBA shipments can experience delays for a variety of reasons (FC specific issues, weather, time of year, overall volume, etc), and the length of time you are describing aligns with some of the other reports I've read from sellers this time of year (with some shipments taking 4-6 weeks). With that being said, if you've opened any Seller Support cases related to this please let me know and I would be happy to review to determine if there are any escalation options available. Thank you, and I look forward to hearing from you!
- Bryce
