Need Help - Amazon Account Suspended for Alleged Link to Another Account
Hello,
I’ve been selling posters on Amazon for over a year, operating my store independently. Recently, my account was suspended due to an alleged link to another account, but I have no connection to it.
After my first three appeals were rejected, I decided to focus my fourth appeal on the U.S. fulfillment warehouse I recently added. I provided the warehouse’s address proof and utility bill as supporting documents.
I have reviewed my store details, payment information, and network environment, and the warehouse address now seems to be the biggest risk factor. If the warehouse’s phone number or email is shared with other sellers, could that have caused the linkage?
If that’s the issue, how should I structure my appeal to get reinstated? Has anyone successfully appealed in a similar situation?
I’d appreciate any advice. Thanks!
Need Help - Amazon Account Suspended for Alleged Link to Another Account
Hello,
I’ve been selling posters on Amazon for over a year, operating my store independently. Recently, my account was suspended due to an alleged link to another account, but I have no connection to it.
After my first three appeals were rejected, I decided to focus my fourth appeal on the U.S. fulfillment warehouse I recently added. I provided the warehouse’s address proof and utility bill as supporting documents.
I have reviewed my store details, payment information, and network environment, and the warehouse address now seems to be the biggest risk factor. If the warehouse’s phone number or email is shared with other sellers, could that have caused the linkage?
If that’s the issue, how should I structure my appeal to get reinstated? Has anyone successfully appealed in a similar situation?
I’d appreciate any advice. Thanks!
0 Antworten
Seller_CW0P5hgbsiqWX
The reason this happens in most cases, is because you, or another person, opened their Amazon account on the same computing device. Through the cookies/tokens Amazon places in your computing device every time the account is accessed, it is easy for Amazon to check what accounts are being opened on what device. When two different accounts are recognized as being opened on the same computing device, they are both suspended. Do you know someone else whose account was also suspended?
Well, don’t use the appeal, Amazon Made A Mistake, because it will be rejected. Amazon knows the date, time, and IP Address both accounts were accessed and usually will not tell you. This is the key to coming back.
Think hard of where you accessed your account in the past few weeks. If you can tell Amazon in an appeal, where it happened (EX: I opened my account at Jim’s house to help him get started), and it matches what Amazon has on file, you will be back within a day. This was learned from personal experience.
Think it over.
Seller_rGcQW1yb6ZWbC
Yes, absolutely!! Why is another seller/account using your warehouse's information? Does one of your employees have an account and selling your stuff? Do you share the warehouse with another company?
CR_Amazon
@Seller_vdcBpv3N8mzln
Hi there, my name is CR and wanted to hop in here to make sure you have reviewed your most recent performance notification sent to you on 2/15/2025. Please do take a look and review this notification as it has all of the information you are looking for and path you need to take to provide information around the multiple account policy.
Unfortunately, I won't have anything further to share outside of what was provided to you in this notification.
CR_Amazon
