Hello everyone,

I have run into an issue with violating the multiple account policy by opening more than one account and would appreciate any guidance or help from Amazon sellers or support.

Here's a brief summary of my situation:

1. My first account, Design_creator, was registered 3 years ago and deactivated immediately with purpose of providing a utility bill. After three years of trying to reinstate it, Amazon would not accepting my documents.
2. In frustration, I unintentionally violated Amazon's multiple account policy by creating a new DesignCreatorHub account, which was deactivated within a week due to its association with my first account.
3. After searching for ways to close my accounts and talking to Amazon buyer support team, I was told I could delete them by following the closure procedure (via https://www.amazon.com/privacy/data-deletion). As a result, I permanently lost access to Design_creator and DesignCreatorHub. Any attempts to log into accounts were accompanied by a message that there is no seller account on such email.
4. Believing all my accounts were closed permanently, I registered my current account, DesignCreator, using the same credentials(email, phone etc.) as my first account. In this account, I successfully submitted a utility bill, went through the identity verification process, and have my account activated. However, in a day, the account has now been deactivated with a reason that had been found to be related to an account beginning with Design_creator.

Now I understand that I should not have created any other account and should have only one account.

But in order to reactivate my current account, I first need to successfully appeal all policy violations on any and all other selling accounts that are enforced. How I can appeal on those accounts if they were deleted permanently and I do not have access to? Can they be restored after the data deletion procedure is complete?

Any attempts to contact an Amazon specialist have been difficult: "Call Me Now" feature does not available, as my account deactivated and opening a case results in an automatic rejection.

I sincerely did not intend to violate any rules and am eager to resolve this issue. Please forward my appeal to Account Support so that I can discuss with them on resolving this problem.

Regards,

Andrii Shuvalov