-FBM Order (higher cost item, NOT refund at first scan)
-Buyer opened return request for “item defective or doesn’t work”
-Buyer returned item to us but it was a totally materially different product than what we sent.
-We contacted buyer saying she may have accidently sent us the wrong item. Buyer confirms she sent us the wrong item and verified the return request was for a similar but other item from a different vendor. The return request should have been for the other vendor. Buyer likes and is keeping the item that we sent her. Buyer provided me with a new return label to ship the wrong item to the correct vendor(she opened a new return request with the correct vendor.)

What is best way for me to handle this? Do I do the 100% restocking fee/refund $0.01 but then I don’t think I would be able to file a Safe-T claim for the return shipping cost($57) since it won’t be eligible for a Safe-T claim since I refunded her something.

Or do I just wait for Amazon to automatically refund her(after a few days) and then file a Safe-T claim for the whole refund plus the return shipping. I have pictures of the incorrect item that was returned and evidence through amazon’s message system that she sent us the wrong item? But don’t know if I totally trust the Safe-T claim process. Or are there any other options? Thanks!