Images not all showing
The main images in my posts are showing but not all of the others I upload e.g. back of a T-shirt I have asked for help from amazon but not had a reply can anybody help please? I am using 1000 x 1000 jpeg images
Images not all showing
The main images in my posts are showing but not all of the others I upload e.g. back of a T-shirt I have asked for help from amazon but not had a reply can anybody help please? I am using 1000 x 1000 jpeg images
10 Antworten
Seller_i6S8knzW6zU6Z
Hi @Seller_kL6SoucWLKJlg,
- Image Resolution: 1000x1000 is the minimum resolution for Amazon’s zoom feature. It might help to increase the resolution (e.g., 1500x1500 or higher) for better compatibility.
- Upload Method: Did you upload the images through a Flat File or the Web Interface? Using a Flat File would give you a processing report, which contains error messages if any images were rejected.
- AI Verification: Amazon’s system uses AI to verify images, and I've seen cases where it incorrectly rejected images (e.g. image not actually showing "bare skin"). Worth considering if this might be affecting your image.
- Amazon does not always use the the uploaded images for the live listing. Your upload is taken as a 'suggestion'. You can check this by clicking 'Edit Listing' in the Web Interface and going to the 'Images' tab—your uploaded images should be at the bottom, and live images appear at the top.
Hope this helps!
Best regards, Michael
Seller_kL6SoucWLKJlg
Hi Michael, Thanks for your reply, it must be uploads by web Interface as I did not get any reports or errors, I have also tried with larger images, Its so important as my shirts are double sided, This is what I see when I go into edit my posts I don't get it Regards Elaine
Seller_i6S8knzW6zU6Z
Hi @Seller_kL6SoucWLKJlg,
iIn your screenshot, it shows "Live on Amazon" at the top, with "Your product images" just below, so technically, the upload worked—Amazon just isn’t using the second image you suggested.
Just to double-check: Is the second image indeed the back side of the same product and not a different product version?
Best, Michael
Seller_kL6SoucWLKJlg
Yes the back image has a different number attached to it, my designs are made on a print on demand site, do you think that's the problem, I sell on other platforms which I don't have this problem
Seller_i6S8knzW6zU6Z
Hi @Seller_kL6SoucWLKJlg,
Thanks for clarifying! Print on demand is a well-established industry on Amazon, with significant order volume, so there aren’t any general blockers that would prevent success here as well.
Regarding the back view image issue specifically, if Amazon’s system detects the image as a mockup (where the design is overlaid virtually rather than being an actual product photo), that could possibly be the reason it’s not displaying on the frontend. Just something to consider, although I’m not certain if that’s the cause here.
Lastly, have you looked into Amazon's Merch on Demand service? Since you're already in print on demand, it might be worth exploring.
Best, Michael
Seller_kL6SoucWLKJlg
Thanks for all your help Michael greatly appreciated Regards Elaine
Seller_xP044DLiavzY6
have you checked what images you uploaded on the variation tab - i assume you are selling sizes - i suspect you either uploaded only one in that tab (per size) or none and just used the main page for images
Angie_Amazon
Hello @Seller_i6S8knzW6zU6Z,
Incredible answer, thank you so much for sharing your knowledge to help a colleague. We really appreciate this kind of interaction. 🤝
Best regards,
Angie 🪴
Angie_Amazon
Hello @Seller_xP044DLiavzY6,
Thank you so much for your reply and trying to help a colleague out. 🤝
You are making an excellent point here. @Seller_kL6SoucWLKJlgI recommend you to review this information.
Best regards,
Angie 🪴
Angie_Amazon
Hello @Seller_kL6SoucWLKJlg,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
Please make sure that the images being uploaded meet the requirements:
- Images must be 500 px to 10,000 px on their longest side
- Images must be provided in JPEG (.jpg or .jpeg), TIFF (.tif), PNG (.png) or non-animated GIF (.gif) file formats, and
- Images must be clear, unpixellated and have no jagged edges.
Since only some images are not reflecting, it could have been because that image does not meet the requirements.
Have a look into the following help pages for more information:
In case you want me to review your case with seller support, please provide the case ID here.
Best regards,
Angie 🪴
