Please Reactivate account missed verification video
hi I really hope this can be resolved. I had to put my account on vacay mode due to having to work out of town for an extended period of time. I was operating as fbm. I recently just got back to be home permanently end of august. I was contacted Via email to complete a verification call. I misunderstood the email requesting that I download the chime Amazon app to receive the video call. I was under the impression that I would get a phone call to confirm my appointment and then proceed to the video call. I scheduled my appoint three different times and missed them assuming I would get a phone. When I realized I never received a phone call I logged in to find my account is deactivated. It was a honest misunderstanding on my end. So now I am home ready to start back selling and I can’t. I had planned on switch over the fba. I hope that this finds the right person and I could get one last chance to redo my verification video. I have the chime app downloaded on to my laptop. If someone could help me I would be very grateful. Hope to hear back soon.
Please Reactivate account missed verification video
hi I really hope this can be resolved. I had to put my account on vacay mode due to having to work out of town for an extended period of time. I was operating as fbm. I recently just got back to be home permanently end of august. I was contacted Via email to complete a verification call. I misunderstood the email requesting that I download the chime Amazon app to receive the video call. I was under the impression that I would get a phone call to confirm my appointment and then proceed to the video call. I scheduled my appoint three different times and missed them assuming I would get a phone. When I realized I never received a phone call I logged in to find my account is deactivated. It was a honest misunderstanding on my end. So now I am home ready to start back selling and I can’t. I had planned on switch over the fba. I hope that this finds the right person and I could get one last chance to redo my verification video. I have the chime app downloaded on to my laptop. If someone could help me I would be very grateful. Hope to hear back soon.
0 Antworten
Emet_Amazon
Hello @Seller_3Kk00G5Uh5fZl,
Thank you for posting your concerns with your account deactivation.
I appreciate your explanation of the situation, typically in these situations I would refer back to the original notice regarding signing up for the video verification, which should have included an email address to reach out to should you have any issues. Explaining the situation to them, you should be notified with a new link if eligible.
I would ask that you post your original deactivation notice and request for information here so I can have a better idea of your specific situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_3Kk00G5Uh5fZl,
Thank you for following up on the situation.
I have reached out to the appropriate teams surrounding your situation. This issue is currently pending review, once they complete their review you should receive a follow up notification with their decision. Once they do provide some information, I can follow up here with you as well.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_3Kk00G5Uh5fZl,
I am following up on the situation as I have received some additional information from our teams.
As noted I had reached out to the appropriate teams, who have advised that on 10/8/24, they provided a new performance notification in seller central with a link to reschedule your video call. Since I do have limited visibility into your account, did you receive this notice and if so have you scheduled or completed your new video call?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_3Kk00G5Uh5fZl,
I appreciate you providing your update.
I wanted to follow up and see if your verification was successful, or if you are still awaiting the results. If you still need any additional support, follow up with when your verification was most recently completed so I can look further into the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
