"Failed to upload the file" Vendor Central
Hello!
We have been receiving the following message when trying to upload images via Image Manager, single image, and Bulk Image Upload: "Error. Failed to upload the file." This has been happening all day for both our brands. We have a Vendor Central account. I already opened a case regarding it but want to check here if others are experiencing it as well?
"Failed to upload the file" Vendor Central
Hello!
We have been receiving the following message when trying to upload images via Image Manager, single image, and Bulk Image Upload: "Error. Failed to upload the file." This has been happening all day for both our brands. We have a Vendor Central account. I already opened a case regarding it but want to check here if others are experiencing it as well?
0 Antworten
Seller_vSOOwekJLU6c0
Try to open a case with the Vendor Central team and have them change your images instead. I know they give erroneous responses but I do not see another path.
Hopefully someone else can share their experience when uploading images on VC but this is the first post I have ever seen regarding VC.
Seller_BbmCARhKb1zbN
I have also been experiencing this issue for the past couple of days.
It seems there is an internal process error happening with the Image Manager that has nothing to do with our images or files. The error is occurring whether we attempt to upload in Image Manager or by Bulk Image Upload.
None of our users for any of the seller accounts we work with are able to successfully use the Image Manager tools We immediately receive the "Error. Failed to upload the file".
@Glenn_AmazonCan you help? Case ID: 14202436931
Seller_BbmCARhKb1zbN
See my reply to myself below. It's a user permission issue. Looks like Amazon created a new permission (or possibly divided an existing permission) and failed to tell anyone.
Danny_Amazon
Hello @Seller_R2iZMYgURsZ1M- thanks for asking this question here on forums! You can find instructions on adding images in bulk through the bulk image upload via inventory file. Can you confirm if you were able to get the needed images updated? If not, working with support is likely the next best step. Feel free to share that Case ID in the thread if I can take a look!
Thanks,
Danny
