3rd party seller RETURN POLICY . Does it mean anything anymore?
I know we can type in a return policy still within our return settings. Is this box of merchant provided information just something that has zero meaning anymore? Has it just been not been removed from the system yet or is there still any kind of use for it?
The return policy policy here on Amazon's own website;
https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7
States; "A refund will be provided if Amazon (or the third party seller) has received the item, and determined that you are eligible for a refund. It can take up to 30 days for us to receive and process your return."
However, this is not even close to what is happening. Why can I type in a Return Policy if it carries ZERO value anymore? Amazon does not even seem to be following it themselves.
Should I just add to my policy; "Start a return, get free return shipping (Paid by Us!), keep the item, send us back trash and Amazon will take our money and refund you in full upon the first scan by the return carrier!" This should be automated in all sellers policies at this point unless you sell things over $100 to my understanding.
Is there any benefit of some sort I am missing besides simply just having something in the box to state I have a return policy that does not seem to matter anyways. Just wondering If I am missing something here?!
3rd party seller RETURN POLICY . Does it mean anything anymore?
I know we can type in a return policy still within our return settings. Is this box of merchant provided information just something that has zero meaning anymore? Has it just been not been removed from the system yet or is there still any kind of use for it?
The return policy policy here on Amazon's own website;
https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7
States; "A refund will be provided if Amazon (or the third party seller) has received the item, and determined that you are eligible for a refund. It can take up to 30 days for us to receive and process your return."
However, this is not even close to what is happening. Why can I type in a Return Policy if it carries ZERO value anymore? Amazon does not even seem to be following it themselves.
Should I just add to my policy; "Start a return, get free return shipping (Paid by Us!), keep the item, send us back trash and Amazon will take our money and refund you in full upon the first scan by the return carrier!" This should be automated in all sellers policies at this point unless you sell things over $100 to my understanding.
Is there any benefit of some sort I am missing besides simply just having something in the box to state I have a return policy that does not seem to matter anyways. Just wondering If I am missing something here?!
0 Antworten
Seller_UVQ9CcYaSeaIE
No, you are correct. Typing in your own return policy means basically nothing, buyers will not see it nor look for it, it can't be less generous than Amazon's return policy, and its basically un-enforceable anyway because of A-Z.
Amazon will never hold customers to 3P seller policies.
Xander_Amazon
SMurray, thanks for coming to the forums. Some recommendations that I hope help:
- Document all return cases thoroughly
- Keep detailed records of received returns vs original items
- Report suspicious patterns to Seller Support
- Consider adjusting your pricing strategy to account for return losses
- For items over $100, implement stricter documentation and potentially video recording of packaging
