Brand Registry Contact Help
Extremely frustrated with the Brand Registry approval portal.
I have been trying to register my brand for several weeks. I have a confirmation code to verify that we are the owners of the trademark but there is no way to reply to provide it to the brand registry team. All emails I have received are no-reply and none of the pending case logs allow for replies either. (I have even sent screen grabs to my small business amazon support team member to make sure I wasn't blind and he agreed that the UX seems to be missing the ability to reply.)
When I click "contact us" I do not have access to the page because I do not have an enrolled brand. But I am actively trying to enroll a brand. This is a vital flaw in the user experience.
I have tried contacting the small business amazon support member that initially spoke to my team about enrolling on Amazon and he is not able to help me as he is not part of the brand registry team. He is also not able to forward my request to someone that can help me, which is extremely frustrating.
I am also not able to cancel the pending application to begin a new one. I'm at a loss and extremely frustrated. We could have been up and running in our storefront weeks ago, but there's zero options for customer support. I'm just stuck in limbo.
Please advise.
Brand Registry Contact Help
Extremely frustrated with the Brand Registry approval portal.
I have been trying to register my brand for several weeks. I have a confirmation code to verify that we are the owners of the trademark but there is no way to reply to provide it to the brand registry team. All emails I have received are no-reply and none of the pending case logs allow for replies either. (I have even sent screen grabs to my small business amazon support team member to make sure I wasn't blind and he agreed that the UX seems to be missing the ability to reply.)
When I click "contact us" I do not have access to the page because I do not have an enrolled brand. But I am actively trying to enroll a brand. This is a vital flaw in the user experience.
I have tried contacting the small business amazon support member that initially spoke to my team about enrolling on Amazon and he is not able to help me as he is not part of the brand registry team. He is also not able to forward my request to someone that can help me, which is extremely frustrating.
I am also not able to cancel the pending application to begin a new one. I'm at a loss and extremely frustrated. We could have been up and running in our storefront weeks ago, but there's zero options for customer support. I'm just stuck in limbo.
Please advise.
0 Antworten
Seller_LlphUxWBMG8KG
@Dougal_Amazon Are you able to assist in approving our brand registry application with the requested confirmation number? I see that you have assisted other members here on the forum.
Seller_kIukTwdhvntAp
While you wait, here are some of the most common issues with BR.
Go over everything with a magnifying glass looking for a missing 'period' or 'comma'.
Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
Is your Brand registered (or applied for) with the USPTO?
Amazon is admitting applicants under CERTAIN conditions when only filed but not granted.
This is from Sandy_Amazon on 5/16/2023
“To be eligible for Amazon Brand Registry, your brand must have an active registered trademark in each country where you wish to enroll or have a pending trademark application filed through Amazon IP Accelerator. Brand Registry is also accepting brands that have a trademark pending registration in a subset of trademark offices.”
Additionally, IF you ever get an actual TM (if you don’t now) When Amazon says something must match they mean EXACTLY!
That means Street is not ST.
Jim is not James.
ALL CAPS is not SOme CAps
Thanks to Sandy_Amazon for letting us all know that Brand Registry applications are also space sensitive.
And so on………………..
They mean every comma, period, dash, etc. must be EXACTLY THE SAME INCLUDING SPACE S.
Go over everything with a magnifying glass looking for a missing 'period' or 'comma'. Is there a different capitalization, abbreviation, spelling, or, even an extra spa ce?
What is the EXACT BRAND (as GRANTED) on the USPTO site? Is it the EXACT same as the Brand on the Amazon account AND the brand on the packaging?
What is the name of the Owner (REGISTRANT) on the USPTO site? Is it the EXACT same name as the owner of the Amazon account?
If it is NOT exactly the same you will need to show some proof that the two are the same. As I recall, I had to submit my LLC State Registration with MY name as the owner of the LLC since my Amazon account is under a different LLC name.
The OWNER of the Brand is the one that MUST enter into the Brand Registry agreement. If the owner is not the same as the Amazon seller the seller will have to be granted access by the owner AFTER REGISTRATION.
JiAlex_Amazon
@Seller_LlphUxWBMG8KG!
My name is JiAlex from the Community Manager team here on forums. I wanted to follow up on your post. I'm taking a look at your application, and review some information with the department in charge, to see if we can manually close the current application for you to reapply, or if we can do something else. Once I got a resolution, I will let you know, this may take around 6 business days.
Any assistance, don’t hesitate to reach out our support channel
Regards,
JiAlex
