Hi, I am having a terrible time with Amazon Seller support.

Seller Support told me they wanted to do a video interview with me to verify the account (been trading 6 years already). I picked 3 slots and was told Amazon would get back to me with confirmation of a slot. I did not receive any confirmation for the meeting so rebooked again, and this happened almost 10 times in the last 10 days.

Finally Amazon sent me a confirmation for a meeting on 23rd Jan for 23rd Jan and I got all ready and set up, I turned up 5mins before the meeting time and stayed for 20mins in the waiting area - which showed the message that the meeting organiser knew I was waiting. Whilst waiting I went to check for the delay in the Performance notifications and found out that Amazon sent me an email that I did not turn up for the interview. I was still waiting in the waiting area of the virtual meeting?

Now they are asking me to try the process again, however, I have suggested some new slots many times, and again no-one is confirming when they are available for the interview. This is unacceptable, and causing many lost sales for both me and Amazon. I am ready right now for a video interview, just confirm the date and time I will be there!! Why is no one getting back to me for weeks after I have sent slot availability.

Please can someone from Amazon help?