Lost inventory, no reimbursement... how is this legal?!
I listed an item on Amazon and sent my first $90k of inventory for FBA.
While in transit, Amazon de-listed my product, saying it is now a restricted category. We spent months trying to jump through a series of ever-changing hoops to get the product relisted. We were able to provide every single piece of paperwork they requested, but it didn't matter. Utlimately, there was nothing we could do to get the product re-listed.
So, we asked Amazon to send us the inventory back. It was at this point that Amazon revealed they had LOST all of our inventory.
Now, Amazon is saying they can't submit a reimbursment claim, because the product isn't listed. So, basically they stole $90k of our inventory, and there's nothing we can do?!
Does anyone have any ideas on how we can get our inventory back or get reimbursed for what they lost?
Lost inventory, no reimbursement... how is this legal?!
I listed an item on Amazon and sent my first $90k of inventory for FBA.
While in transit, Amazon de-listed my product, saying it is now a restricted category. We spent months trying to jump through a series of ever-changing hoops to get the product relisted. We were able to provide every single piece of paperwork they requested, but it didn't matter. Utlimately, there was nothing we could do to get the product re-listed.
So, we asked Amazon to send us the inventory back. It was at this point that Amazon revealed they had LOST all of our inventory.
Now, Amazon is saying they can't submit a reimbursment claim, because the product isn't listed. So, basically they stole $90k of our inventory, and there's nothing we can do?!
Does anyone have any ideas on how we can get our inventory back or get reimbursed for what they lost?
23 Antworten
Seller_sOrwxuuG28YsW
I just sued and won a case with lost inventory, [Moderator edit: Removed solicitation]
Seller_d7gdfLOD8db11
Stop using Scamazon !!!
We experienced the same lost inventory, NO reimbursements, lost only $1500 in products with FBA. The 1st couple FBA shipments went fine and we sold products. We thought this was great at 1st. So we ramped it up a bit. This was in 2020. Every product was always properly packaged and Barcoded. Then all of a sudden they were losing inventory and we stopped sending to FBA. There was 1 incident when a customer ordered 1 item and Scamazon sent the entire 21 units, in the warehouse, to the customer. We found out from the customer's message. Another incident was when a customer claimed the box was empty, on a Monday, and package wasn't delivered till following Thursday None of this has ever been resolved. All you get when you file claims are copy/paste Bots.
This is how Bezos finances his space trips, etc.....
STOP USING SCAMAZON !!!
Pass the WORD, Peace Out !!!
Seller_Ha6JyVvDK6Ybs
Its SCAMAZON how do you think they make money.
Seller_zSWez2Mzpdboa
Welcome to FBA = Fraud By Amazon.
Seller_CW0P5hgbsiqWX
Sounds like the answer was Infront of you all along.
OP: "Ultimately, there was nothing we could do to get the product re-listed."
Amazon did not accept your documentation and would not let the product be sold on the site.
Since Amazon considered the product not sellable, they disposed of.
OP: "So, we asked Amazon to send us the inventory back. It was at this point that Amazon revealed they had LOST all of our inventory."
Certainly does sound true.
The original team disposed of the product on pallets, out the back door.
Now team looking for the product can't find it.
OP: "Now, Amazon is saying they can't submit a reimbursement claim, because the product isn't listed."
Half True. Amazon cannot reimburse is correct:
Not because the product is not listed, but because Amazon considered the product unfit to be sold on the site, which happened way before the return request was made.
__________________________________________________________________
TIP FOR NEW SELLERS.
A lot can be learned from this seller's misfortune.
1. Don't attempt to sell a product on Amazon that requires approval, if Amazon has not granted you the approval to sell.
2. Test sell your product first using FBM before selecting to use FBA. Test selling the product for at least a month will get all the bugs worked out. You will learn the salability of the product and how much profit can be derived.
3. If selecting to use FBA, hold back at least a month's worth of product sales. This will keep the cash flow coming in while the product is in transit and being processed.
TaylorR_Amazon
Hey @Seller_yFKnKmoyNLyEL, I'm sorry to hear this. Can I have the case IDs related to both the missing inventory and the restriction on the category? I will do some research and let you know what I find!
