Amazon DHL International Shipping Issue - URGENT
Hello,
A customer in Mexico (order number 702-3892311-4071437) ordered a piece of VERY EXPENSIVE ($3000+) equipment from me and I shipped using Amazon generated DHL label. DHL contacted me requesting additonal information (patent), which I do not have. Then, I requested DHL to return the package to me because the customer has already filled and been granted an A to Z claim refund.
I repeatedly called DHL to return my package to me, but DHL said I should contact Amazon. Today, I saw on the tracking page that the parcel 'has been disposed upon authorized request'. Who authorized this, despite my repeated ask to return it to me?
Amazon, please provide the contact information for your legal team so I can proceed with legal actions if I don't receive my original product back or be compensated accordingly.
Amazon DHL International Shipping Issue - URGENT
Hello,
A customer in Mexico (order number 702-3892311-4071437) ordered a piece of VERY EXPENSIVE ($3000+) equipment from me and I shipped using Amazon generated DHL label. DHL contacted me requesting additonal information (patent), which I do not have. Then, I requested DHL to return the package to me because the customer has already filled and been granted an A to Z claim refund.
I repeatedly called DHL to return my package to me, but DHL said I should contact Amazon. Today, I saw on the tracking page that the parcel 'has been disposed upon authorized request'. Who authorized this, despite my repeated ask to return it to me?
Amazon, please provide the contact information for your legal team so I can proceed with legal actions if I don't receive my original product back or be compensated accordingly.
0 Antworten
Bryce_Amazon
Greetings @Seller_bKeFgLM3t4fgq, and thank you for your patience while our team worked to review this issue. In a situation like this, my first recommendation would be to reach out to Seller Support - not only for guidance, but also to begin documenting the issue within Amazon. Have you done so? If so, let me know the case number I will review how best to assist.
- Bryce
Bryce_Amazon
Greetings,
I don't see notification within Seller Central of the package disposal, the tracking indicates that the unit was being returned to sender (which would be you in this case). Have you contacted DHL support to clarify if they were the entity that requested the disposal?
