Account health protection for seller-fulfilled orders affected by Hurricanes Milton and Helene
Amazon has determined that Hurricanes Milton and Helene are major fulfillment network disruptions that affect the shipping regions listed below, and we have taken steps to reduce their impact on seller orders and your account health metrics.
For seller-fulfilled orders that are shipped to or from these regions, Amazon is adding promise extensions to the delivery dates customers see to ensure delivery expectations reflect possible delays. Additionally, we will protect your impacted orders from being considered as defects to your On-time Delivery Rate (OTDR), Late Shipment Rate (LSR), and Cancellation Rate (CR).
If any of your orders to or from these shipping regions are shipped late, delivered late or cancelled, these will not be calculated as a defect on your Account Health Dashboard and will not count against you for purposes of determining whether you have met the requirements of our Order Performance program policy.
The zip codes we add promise extensions to are dynamically updated as we get updates from carriers and observe transit lanes impact.
For Hurricane Milton, these exceptions and protections are already in effect as of October 8 and will continue until at least October 25. As of the moment we published this post, the zip codes we are proactively providing account protection are any that start with the following 3 digits: 286, 287, 288, 303, 304, 305, 306, 315, 320, 321, 322, 326, 327, 328, 329, 330, 334, 335, 336, 337, 338, 339, 340, 341, 342, 344, 346, 347, 349.
For Hurricane Helene, these exceptions and protections are already in effect as of September 25 and will continue until at least October 18. As of the moment we published this post, the zip codes we are proactively providing account protection were any that start with the following 3 digits: 242, 243, 246, 266, 268, 270, 273, 275, 278, 279, 280, 281, 282, 283, 285, 286, 287, 288, 289, 290, 291, 293, 294, 295, 296, 297, 298, 299, 301, 304, 305, 306, 307, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 320, 323, 324, 325, 326, 329, 330, 338, 339, 342, 349, 359, 368, 376, 377, 378, 398
We may extend these dates and protected zones further based on continued impact to affected regions.
Additionally, we will remove any protected orders from your Account Health metrics reports. To view which of your orders were not protected and currently impact your account health metrics, go to your Account Health dashboard, click on the metric you are interested in viewing, and click ‘download report’. Please reach out to us via Seller support if there are orders which were affected by this event that were not considered for the above account health metric protection, and our investigations team will evaluate if the shipping to or shipping from zones of your orders should be considered under this protection.
Fulfilled by Merchant Team
Account health protection for seller-fulfilled orders affected by Hurricanes Milton and Helene
Amazon has determined that Hurricanes Milton and Helene are major fulfillment network disruptions that affect the shipping regions listed below, and we have taken steps to reduce their impact on seller orders and your account health metrics.
For seller-fulfilled orders that are shipped to or from these regions, Amazon is adding promise extensions to the delivery dates customers see to ensure delivery expectations reflect possible delays. Additionally, we will protect your impacted orders from being considered as defects to your On-time Delivery Rate (OTDR), Late Shipment Rate (LSR), and Cancellation Rate (CR).
If any of your orders to or from these shipping regions are shipped late, delivered late or cancelled, these will not be calculated as a defect on your Account Health Dashboard and will not count against you for purposes of determining whether you have met the requirements of our Order Performance program policy.
The zip codes we add promise extensions to are dynamically updated as we get updates from carriers and observe transit lanes impact.
For Hurricane Milton, these exceptions and protections are already in effect as of October 8 and will continue until at least October 25. As of the moment we published this post, the zip codes we are proactively providing account protection are any that start with the following 3 digits: 286, 287, 288, 303, 304, 305, 306, 315, 320, 321, 322, 326, 327, 328, 329, 330, 334, 335, 336, 337, 338, 339, 340, 341, 342, 344, 346, 347, 349.
For Hurricane Helene, these exceptions and protections are already in effect as of September 25 and will continue until at least October 18. As of the moment we published this post, the zip codes we are proactively providing account protection were any that start with the following 3 digits: 242, 243, 246, 266, 268, 270, 273, 275, 278, 279, 280, 281, 282, 283, 285, 286, 287, 288, 289, 290, 291, 293, 294, 295, 296, 297, 298, 299, 301, 304, 305, 306, 307, 308, 309, 310, 312, 313, 314, 315, 316, 317, 318, 319, 320, 323, 324, 325, 326, 329, 330, 338, 339, 342, 349, 359, 368, 376, 377, 378, 398
We may extend these dates and protected zones further based on continued impact to affected regions.
Additionally, we will remove any protected orders from your Account Health metrics reports. To view which of your orders were not protected and currently impact your account health metrics, go to your Account Health dashboard, click on the metric you are interested in viewing, and click ‘download report’. Please reach out to us via Seller support if there are orders which were affected by this event that were not considered for the above account health metric protection, and our investigations team will evaluate if the shipping to or shipping from zones of your orders should be considered under this protection.
Fulfilled by Merchant Team
54 Antworten
KJ_Amazon
For SFP-specific details on steps taken to reduce the impact on SFP eligibility for orders affected by Hurricanes Milton and Helene, please review:
Seller_PROkUUpo8Jx9u
Greeting from seller
@Jim_Amazon @KJ_Amazon
Product in the use of bulk product upload form, product category form upload, fill in the product id is asin then there will be code 8567 error, if fill in the upc then it will create a new asin out.
B0CK5RLRT3, B0DF4BFKCL
These two asins shared the same upc: 755752123643
The upc was purchased by GS1 and B0CK5RLRT3 is now being sold by Amazon Vendor.
But we are not able to create the offer of B0CK5RLRT3 no matter what method we use. hopefully you can fix the 8567 error, opened many cases but no solution.
Cases all say transfer to internal team and then nothing more.
Best
KJ_Amazon
@Seller_PROkUUpo8Jx9u
Thank you for your question about an error creating a listing.
Your best next step is to review the below help page and see if any of the information there corrects the issue with those ASINs.
If that does not help, please open a new forums thread in the "Create and Manage Listings" category so other sellers can review your question.
Seller_keKMbj3mb23nW
i meet the same erro,still cant fix it
case id: 16362566141, 16362486341, 16362896221
Internal manager tt, caseid: 169644015
@KJ_Amazon
Seller_BYn3ICHDweKIc
Thank you for this, as we were a direct hit from Milton. Still have no internet ind power issues.
Seller_fDa5EzwaItTdY
I'm in the effected zip code however I'm not effected, luckily. Shipping operations are normal for all carriers however I have noticed estimated delivery dates are pushed out. Is it possible to opt out? Since this announcement; we only had one order all day and this has never happened!
Seller_iXw50L9Mz89Oj
Thank you for this, as we were a direct hit from Milton. We lost internet and power on October 8, the day before Milton, and today is October 12 and we don't have power yet, but we were able to move our main computer to another place and we were able to access our account and put the account in vacation mode , but we have 3 late orders and that is affecting us with late shipping. We greatly appreciate your collaboration.
Thanks
Seller_Ggt6s7zXEwLbA
Please add zip code 33708 for Hurricane Helene.
See thread https://sellercentral.amazon.com/seller-forums/discussions/t/c740d1e6-02a1-4000-9396-43797a184804? - Redington Shores, FL hit hard, see map of barrier pier location, USPS says unable to deliver, town website says power was over for over a week - need anything more?
Seller_Zw8LsZUQSH440
We are included in your map and we were never affected by Helene. The USPS found a way to get around the damage, so we only experienced a 1 day delay on Ground shipments. We are losing sales for no reason.
