Amazon Seller app open in-app browser that can't open pdf's
Recently my amazon seller app has changed. When I used to purchase a shipping label it would take me to safari where I could choose shipping label and purchase and then open it. However, recently when I go to purchase the label it keeps me in the in-app browser. This browser allows me to still choose shipping carriers and click “buy shipping label”. But once I puchase the label and click to open the pdf it just gives a black screen. Is anyone else having this issue? I think the in-app browser is blocking pop-ups and there seems to be no settings to adjust. Does anyone know how to make the app redirect me to safari or chrome app? I think the issue started with app versions 9.4.0+. The only way that I know of to fix the issue would be to side load an older version of the app, but that comes with more issues and inconvenience. Anyone experiencing this the same issue?
iPhone 14, 18.2
Amazon seller app version: 9.4.1
Amazon Seller app open in-app browser that can't open pdf's
Recently my amazon seller app has changed. When I used to purchase a shipping label it would take me to safari where I could choose shipping label and purchase and then open it. However, recently when I go to purchase the label it keeps me in the in-app browser. This browser allows me to still choose shipping carriers and click “buy shipping label”. But once I puchase the label and click to open the pdf it just gives a black screen. Is anyone else having this issue? I think the in-app browser is blocking pop-ups and there seems to be no settings to adjust. Does anyone know how to make the app redirect me to safari or chrome app? I think the issue started with app versions 9.4.0+. The only way that I know of to fix the issue would be to side load an older version of the app, but that comes with more issues and inconvenience. Anyone experiencing this the same issue?
iPhone 14, 18.2
Amazon seller app version: 9.4.1
0 Antworten
Dougal_Amazon
Hello @Seller_On0XFIvqxleYF,
My name is Dougal from the Community Support Team and I will be happy to assist wherever I can. Have you opened a Seller Support case regarding the Seller App yet? If so, please share that here and I will see what I can help with.
Best, Dougal