FBA Inbound Shipment Problem
Dear Sellers,
We’ve been receiving Inbound shipment Problem notifications on every single shipment Shipped to FBA these days specially, since Oct, 2021.
We ship 6-7 Shipment every single week and there is no any happy ending with FBA inbound shipment.
Hello Q… ,
We discovered a problem while we were receiving your inbound shipment (FBA1…). We are taking the necessary steps to remedy the situation and receive your inventory.
Please note that select problems may result in an unplanned service fee.
The problem was discovered for the shipment named “FBA STA (11/24/2022 23:23)-FTW” on 2023-01-06.
Why Amazon Receiving team are so junk and unaccountable ?
We worked hard, having 4-5 layer of validation before labelling and packaging, we make zero mistake however, we lose 1000$ of Doller every week just because amazon lost/miscount our units, isn’t this super careless and crime to steel money from us?
What they replied if we ask for investigate! More funny!!
Amazon
09:26 PM
12/20/2022
Hello from Fulfillment by Amazon,
Shipment FBA987… has been investigated for “Inaccurate Item Quantity in Box” issues. During your shipment creation, units were assigned to specific boxes in order to help the receive process go smoothly. During our investigation, we found that 1 unit of X001T7Zopy was not in the boxes they were assigned to be placed in. As such, these issues will be upheld on your shipment.
Thank you for selling with Amazon,
KK S.
Merchant Inbound Coaching (MIC) Team
How can we make them responsible? How long should we keep losing for the mistake made by Amazon receiving team?
It seems a endless topic…!!
FBA Inbound Shipment Problem
Dear Sellers,
We’ve been receiving Inbound shipment Problem notifications on every single shipment Shipped to FBA these days specially, since Oct, 2021.
We ship 6-7 Shipment every single week and there is no any happy ending with FBA inbound shipment.
Hello Q… ,
We discovered a problem while we were receiving your inbound shipment (FBA1…). We are taking the necessary steps to remedy the situation and receive your inventory.
Please note that select problems may result in an unplanned service fee.
The problem was discovered for the shipment named “FBA STA (11/24/2022 23:23)-FTW” on 2023-01-06.
Why Amazon Receiving team are so junk and unaccountable ?
We worked hard, having 4-5 layer of validation before labelling and packaging, we make zero mistake however, we lose 1000$ of Doller every week just because amazon lost/miscount our units, isn’t this super careless and crime to steel money from us?
What they replied if we ask for investigate! More funny!!
Amazon
09:26 PM
12/20/2022
Hello from Fulfillment by Amazon,
Shipment FBA987… has been investigated for “Inaccurate Item Quantity in Box” issues. During your shipment creation, units were assigned to specific boxes in order to help the receive process go smoothly. During our investigation, we found that 1 unit of X001T7Zopy was not in the boxes they were assigned to be placed in. As such, these issues will be upheld on your shipment.
Thank you for selling with Amazon,
KK S.
Merchant Inbound Coaching (MIC) Team
How can we make them responsible? How long should we keep losing for the mistake made by Amazon receiving team?
It seems a endless topic…!!
9 Antworten
Seller_dn7C3zOSYPPIw
If you are encountering FBA shipment problems with every single shipment, Occam’s razor would dictate that the problem is with something you/your supplier is doing.
Tiff_Amazon
Hello @QT_Shopping:
I'm sorry to hear that you've been receiving these problem notifications on your shipments. Have you already opened Seller Support cases to inquire about this?
Please let me know if there are any case ID numbers that you'd like me to review.
Tiff
Seller_O5II1aDRmKRXI
I’ve noticed that one is less likely to get false “Inaccurate Item Quantity in Box” when shipping LTL.
Also, the only time I’ve really had an issue with " Inaccurate Item Quantity in Box" was 2018 and it related to the items not being labeled so they disappear and Amazon goes back and says they were not received.
How are you not suspended from FBA if you have 100’s of problems (you said every shipment gets a problem and you send 6-7 per week).
