Help with reactivating account
I received the below email from Amazon Seller Central after an employee submitted an incorrect invoice into Amazon.
I have tried sending my the correct invoice with pictures of the items etc but my account is still not activated.
I then sent in a Plan of Action into them responding to all their questions below, but still no activation.
I’ve tried calling them and I get the usual response, they need more information.
Just seen there is a thread here so thought i’ll ask other members who may have gone through a similar process.
Thanks all.
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with Section 3 of Amazon’s Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing “inauthentic” complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
Why is this happening?
You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.
How do I reactivate my account?
To reactivate your selling account, please send us one of the following:
– An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
– Evidence that demonstrates that the documents you provided are not forged or manipulated
You can only send .pdf, .jpg, .png, or .gif files.
How do I submit the required information?
To submit this information, please follow the instructions in the banner at the top of your Account Health page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information within 90 days, funds will be withheld and any remaining FBA inventory of the items that caused “inauthentic” complaints in Amazon European fulfillment centers will be destroyed at your expense.
We’re here to help.
You can get help submitting your appeal in Seller Central:
https://sellercentral-europe.amazon.com/gp/help/200370560
Help with reactivating account
I received the below email from Amazon Seller Central after an employee submitted an incorrect invoice into Amazon.
I have tried sending my the correct invoice with pictures of the items etc but my account is still not activated.
I then sent in a Plan of Action into them responding to all their questions below, but still no activation.
I’ve tried calling them and I get the usual response, they need more information.
Just seen there is a thread here so thought i’ll ask other members who may have gone through a similar process.
Thanks all.
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with Section 3 of Amazon’s Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing “inauthentic” complaints in Amazon European fulfillment centers, they are currently ineligible for removal.
Why is this happening?
You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.
How do I reactivate my account?
To reactivate your selling account, please send us one of the following:
– An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
– Evidence that demonstrates that the documents you provided are not forged or manipulated
You can only send .pdf, .jpg, .png, or .gif files.
How do I submit the required information?
To submit this information, please follow the instructions in the banner at the top of your Account Health page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information within 90 days, funds will be withheld and any remaining FBA inventory of the items that caused “inauthentic” complaints in Amazon European fulfillment centers will be destroyed at your expense.
We’re here to help.
You can get help submitting your appeal in Seller Central:
https://sellercentral-europe.amazon.com/gp/help/200370560
0 Antworten
Seller_BS5lg2keRs2QO
You’d really need to post what you said in your appeal so others can suggest improvements.
Seller_D59sukg3PflcJ
Hi @TEKMONKI_LTD
This is Aksh from Amazon, here to assist you with your concerns.
From the post above, I understand that you need help with account reactivation.
I understand that your account has been deactivated due to complaints about the authenticity of the products you have been selling.
In order to reactivate your account, I advise you to adhere closely to the following guidelines when uploading your invoices.
Just so you know, Amazon takes “inauthentic” complaints seriously.
To reactivate your selling account, you need to provide copies of invoices or receipts from your supplier for the ASINs in the question issued in the last 365 days. These documents should clearly show your sales volume over the last year, and must include your supplier’s business details, such as their business name, phone number, address, and website. While you may redact pricing information, the remainder of the document must be legible. To facilitate our review process, you may highlight or circle the ASINs that are under review.
Please be aware that Amazon only accept .pdf, .jpg, .png, or .gif files, and the documents must be authentic and unaltered.
If you want to learn more about Amazon’s policies on the sale of counterfeit items, you can refer to the following Seller Central help pages:
– Amazon Anti-Counterfeiting Policy
https://sellercentral-europe.amazon.com/gp/help/201165970
– Policies and Agreements
https://sellercentral-europe.amazon.com/gp/help/521
– Amazon Services Business Solutions Agreement
https://sellercentral-europe.amazon.com/gp/help/201190440
In the event that you are unable to provide invoices, it is recommended that you present a highly detailed and robust plan of action, broken down into three distinct parts:
Firstly, it is imperative that you acknowledge the issue at hand, eliminate any problematic offers, and provide a comprehensive explanation of the root cause behind the occurrence. It is imperative that any ambiguities be avoided in the interest of clarity. It is further recommended that you endeavor to comprehend the rationale behind any customer doubts, even if you hold the belief that the complaint is unfounded.
Secondly, it is advised that you delineate all the measures that have been undertaken thus far to redress the situation in a tangible and concrete manner. Additionally, it is paramount that you elucidate how you intend to ensure that all inventory remains compliant with established policies and protocols.
Lastly, it is suggested that you articulate preventive and proactive measures to obviate the possibility of future complaints. This includes a comprehensive review of your account for any similar issues, ensuring the reliability of suppliers, conducting regular spot-checks and the timeframes in between, and ensuring rigorous control of product detail pages and packaging.
In the event that you are unable to provide invoices, it is recommended that you present a compelling rationale for this and ensure that the plan of action is robust and effective.
Once you have ensured that you have included all the above mentioned points in your plan of action, we recommend you to kindly submit the same through the Submit Appeal/Reactivate your account button on your Account Health Page for our team to completed their review.
If you need any further assistance, you can post here so that we can help you.
Regards,
Aksh
