New Seller Account Deactivated
I am having an issue where seller central no matter what I do takes me back to card verification saying the card on file is not valid. Despite it say8ng the card is not valid Amazon have taken around £45 from my account!
It also says I need to upload a document through the account health but no matter what I do I just get invalid card.
New Seller Account Deactivated
I am having an issue where seller central no matter what I do takes me back to card verification saying the card on file is not valid. Despite it say8ng the card is not valid Amazon have taken around £45 from my account!
It also says I need to upload a document through the account health but no matter what I do I just get invalid card.
0 Antworten
Seller_7VbclcPFFRTnc
Is it a credit card
Not prepaid
At least 6 months before expiry
Funds in the account
And assigned to all sites - not just uk ?
Seller_u1AdBEcsHujAa
Hello @Braccio_LTD,
I’m Kavi from Amazon, here to assist you.
Thank you for writing to the Seller Forums Community, and we appreciate the efforts from @The_Little_Shop.
From your post, we understand that you need help with Credit Card verification and Fee charged.
You must have received an email after the verification failure.
Please help us with the screenshot of the email shared by our partner team, so that we can assist you better.
Kindly find the requirements for a successful Credit Card verification:
- The number that you entered should match the number on your credit card.
- The billing address that you entered should match the billing address on your credit card statement.
- The CVV code you entered should match the code on your credit card.
- The card expiry date should be at least six months from when you add the card.
- The card holder’s name that you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
- The card should not be a prepaid, virtual or gift card.
- The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.
- The card should have an adequate credit limit to pay for the charge.
- If you were asked to enter a unique security code by your financial intuition, the code you entered should match the code sent to the card holder via SMS, email or token.
If you have further questions, please keep us posted, the forums community and I, are here to assist you with your concerns.
Regards,
Kavi
Seller_oau1TtajZz43M
This is the email i have received, note that i cannot complete anything as when i select a link the only screen it keeps showing me is card verification failed in seller central although they have managed to take money from the account for each marketplace. I have tried submitting through the help section but it just gets closed in 2 minutes with auto response
Hello,
Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds withholding policy":
https://sellercentral.amazon.co.uk/gp/help/9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, go to "Amazon Services Europe Business Solutions Agreement":
https://sellercentral.amazon.co.uk/gp/help/201190440
We’re here to help
If you have questions about our policies or the required information, you can contact us:
https://sellercentral.amazon.co.uk/cu/contact-us
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
– A business license if applicable
– A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
– It must contain the following information: your name and address, the service provider’s name and additional information such as date of issue and due date, service provider’s address, service provider’s logo, and usage details if applicable.
– Your name and address must be visible and match the name and address that you entered in Seller Central.
– It must have been issued in the last 90 days.
– It must be a full page and unobstructed including corners.
– It must have a high definition and be clear and readable. The required information must be visible and in focus.
– It must be authentic and unaltered.
– It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
– It must not be a screenshot.
– It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
– It must be a PDF, JPG, PNG, or GIF file.
How do I submit the required documents?
To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:
https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap
You will be able to sell on Amazon only once your current account is reactivated. To avoid deactivation, do not open accounts in other stores.
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap
Your explanation should include the following information:
– How your account has not violated section 3 of the Amazon Services Europe Business Solutions Agreement
– Evidence that shows that your account complies with section 3 of the Amazon Services Europe Business Solutions Agreement
What happens if I do not send the required information?
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the Amazon Seller app for iOS:
– Download the Amazon Seller app for Android:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Sincerely,
Seller Performance Team
Seller_oau1TtajZz43M
We don’t have a company credit card just Debit Cards, is a debit card not accepted for Selling ?
Seller_D59sukg3PflcJ
@Braccio_LTD
I’m Aksh from Amazon and I’m here to let you know that we’re glad to hear that your concerns have been resolved.
We would liked to appreciate @The_Little_Shop for their continuous efforts in resolving the issue in hand.
Kindly post on the same thread for any further queries. The Forums community and I, are here to support you.
Regards,
Aksh
