Buyer left a negative review because we followed Amazon's return policy..
We have a very nasty customer that requested a return on 8/8 and dropped the package of on 8/21. She demanded that we return the money because "it's supposed to happen as soon as she drops the package off." We explained that our policy and Amazon's policy (https://sellercentral.amazon.com/help/hub/reference/GU7K5N5GUP67M4X9) is that money should be returned once the item is received. on 8/23 she posted inaccurate information about us in a 1-star seller review (we are FBM) and Amazon denied my request to have it removed. Do I have any recourse here?
She's also filed an A-Z Claim and threatened a chargeback as well. I would love if Amazon would let us block customers because I never want to do business with this person again, but since that's not possible, I'd at least like to remove her review.
Buyer left a negative review because we followed Amazon's return policy..
We have a very nasty customer that requested a return on 8/8 and dropped the package of on 8/21. She demanded that we return the money because "it's supposed to happen as soon as she drops the package off." We explained that our policy and Amazon's policy (https://sellercentral.amazon.com/help/hub/reference/GU7K5N5GUP67M4X9) is that money should be returned once the item is received. on 8/23 she posted inaccurate information about us in a 1-star seller review (we are FBM) and Amazon denied my request to have it removed. Do I have any recourse here?
She's also filed an A-Z Claim and threatened a chargeback as well. I would love if Amazon would let us block customers because I never want to do business with this person again, but since that's not possible, I'd at least like to remove her review.
0 Antworten
Seller_zGoDlPZLneGhF
You should be able to get the feedback removed, it will take a while for moderators to get to this post.
That buyer must be used to refund on first scan, you are correct in your decision not to send the refund until the item gets back to you.
Joey_Amazon
Hello @Seller_faQOqtScXV7Di,
Thank you for utilizing the forums! Also, thank you @Seller_zGoDlPZLneGhF for chiming in on this.
Currently the A-to-Z Claim associated with Order ID:114-9888108-5045018 is still under investigation. Please post here if you feel the outcome is not correct.
As far as the product review goes I will connect with our internal team to review your request. I will post here any findings.
Thanks,
Joey
Seller_CW0P5hgbsiqWX
1. Look at your transaction for the page. that will tell you if Amazon made the refund or not.
2. Some buyers are not allowed to receive refunds from Amazon because of their poor return history. in this case, Amazon will not refund and tells the buyer to contact the seller directly for a refund. Was your buyer one of these individuals.
3. Depending on the reason for the return, you may or may not win the A-Z Claim.
4. Most likely, the feedback is there to stay. Buyers can say whatever they want. Just make sure you respond setting things straight and making the buyer look a little silly.
5. The feedback will disappear over to page 2 after a few hundred more sales.
Seller_m1OFsSylNDclw
Even when they "got your back" it looks like crap.
I don't even sell books or things used for measuring but my feedback page is littered with this nonsense.
It doesn't count against my numbers but it still looks terrible
Seller_Ha6JyVvDK6Ybs
AMAZON claims Feedback is all about "CUSTOMER FEELINGS" so if their feelings were hurt and they decide to leave feedback that is 100% acceptable by amazon even if it has zero relevance. Their feelings were hurt as they were expecting something that did not happen no matter what this is AMAZON and they should be always treated for how they really are a company that profits on transactions even if customers lie, steal, cheat and have hurt feelings these are number one profit source generators.
