I can't reactivate my account. PLEASE HELP
I got the following message from Amazon:
Hello,
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
If you have questions about our policies or the required information, you can contact us:
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
Amazon.com"
at first, Amazon asked me to send a utility bill to confirm my identity, I did that. After, they told me to send an explanation including the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
I HAVE NEVER SOLD ON AMAZON. How will I explain my account has not violated section 3?
I can't reactivate my account. PLEASE HELP
I got the following message from Amazon:
Hello,
Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
If you have questions about our policies or the required information, you can contact us:
Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
Amazon.com"
at first, Amazon asked me to send a utility bill to confirm my identity, I did that. After, they told me to send an explanation including the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement
I HAVE NEVER SOLD ON AMAZON. How will I explain my account has not violated section 3?
0 Antworten
Seller_OvL8C4BJWiuS9
Post your original deactivation notice.
Emet_Amazon
Hello @Seller_M1r5doAgtnGiV,
Thank you for posting your concern with verification.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
-- A business license if applicable
-- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with your name and address visible.
Typically when it comes to a mobile phone bill, this cannot be any type of pre-paid device or plan, additionally have you 100% verified all information matches and references your address? When you registered your account did you use your address or a virtual location? If this is not your physical address I cannot guarantee the acceptance of any documents for virtual addresses.
Additionally are there any abbreviations in your utility bill compared to your address used to register the store? This can include the use of "st" for "street" as an example.
As mentioned by @Seller_OvL8C4BJWiuS9 and per our seller identity verification help page, we do recommend that you take a picture or scan your original bill from this company. Downloading your bill off the provider website in most situations is considered a bill summary and is missing information, thus we recommend verifying that you have the correct documentation to complete verification.
If we are still unable to accept your mobile phone bill, it may not be accepted and we will require a different bill or additional information to confirm the utility bill includes all required information. Do you have any cases where you reached out for additional support on this that I can look further into?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
