Amazon refusing to answer question about DAC7
I had a few cases open with Amazon about my account. There was a warning message on my dashboard that said I had better supply VAT info. Confusing, as this is a US LLC business entity selling only in the US territory. I reached out weeks ago about the vicious cycle their UI put me through: It told me to supply DAC7 info, I clicked it, and then it said DAC7 doesn't apply to my profile. Sensing some misaligned configuration and fearing deactivation, I started a case with Amazon weeks ago. Now, of course, time has run out and they have deactivated the account while at the same time serving the message "DAC7 doesn't apply to your profile".
I need immediate help. It seems simple. US company selling only in the US marketplace. Yet I get warnings and finally, deactivation for not completing something Amazon itself says I don't need to complete. And now, to boot, they have kicked back all my support requests with an automated message referring me to the "reactivate your account" link, which tells me DAC7 doesn't apply to my profile.
How do I get out of this loop? It literally will not let me supply any solution.
Amazon refusing to answer question about DAC7
I had a few cases open with Amazon about my account. There was a warning message on my dashboard that said I had better supply VAT info. Confusing, as this is a US LLC business entity selling only in the US territory. I reached out weeks ago about the vicious cycle their UI put me through: It told me to supply DAC7 info, I clicked it, and then it said DAC7 doesn't apply to my profile. Sensing some misaligned configuration and fearing deactivation, I started a case with Amazon weeks ago. Now, of course, time has run out and they have deactivated the account while at the same time serving the message "DAC7 doesn't apply to your profile".
I need immediate help. It seems simple. US company selling only in the US marketplace. Yet I get warnings and finally, deactivation for not completing something Amazon itself says I don't need to complete. And now, to boot, they have kicked back all my support requests with an automated message referring me to the "reactivate your account" link, which tells me DAC7 doesn't apply to my profile.
How do I get out of this loop? It literally will not let me supply any solution.
0 Antworten
Seller_kIukTwdhvntAp
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
Seller_kNNyfyWgp7Jh9
MODs- this is related to case ID 14824104211. Last message received was especially cruel - an automated response saying to reactivate my account - which cannot be done unless this issue is resolved
Atlas_Amazon
Hello @Seller_kNNyfyWgp7Jh9
"it is case ID 14824104211"
Thank you for the information provided regarding the deactivation of your account. I understand that DAC7 was verified as not being applicable to your account, but you are still seeing a deactivation. This is not the experience that we expect so I have gone ahead and verified that your information has been transferred to the appropriate teams.
As of now, we do not have an update on the situation that is impacting you. We would encourage you to refer to your performance notifications or case log for additional details as they come. If you would like to post any updates, we ask that you refer to this thread to avoid any confusion.
Best,
Atlas
