Hi everyone,

I’m hoping someone here can offer advice or share a similar experience.

I opened a case with Amazon Seller Support over two weeks ago, requesting help to remove some defective inventory under a specific ASIN. Unfortunately, I haven’t received any response — not even an acknowledgment.

I’ve followed up multiple times within the case thread, but it’s been complete silence. This is affecting my business, and I’m getting really frustrated with the lack of communication.

Does anyone know:

How to escalate a case when Seller Support is unresponsive?

Is there a way to file a formal complaint about the lack of follow-up?

Are there any alternative channels that actually work faster?

Any tips or personal experiences would be super appreciated. Thanks in advance!