The buyer left a product review in the seller feedback page
The buyer left a product review in the seller's feedback, and Amazon refuses to remove it. I receive the same response each time: "We’re unable to remove this feedback because the feedback for order doesn't meet our guidelines for suppression. "
According to deletion rules, feedback should be deleted if the entire text is a product review. The comment in question is: "Knife was never even in water and developed surface rust."
There are no words in the comment that characterize the quality of the seller's service. Could anyone from Amazon help me? @Rose_Amazon @KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon
The buyer is describing the performance of the product after they already opened and used it. They are not complaining that the item arrived damaged or rusted. Read and comprehend what was said.
Your assistance is greatly appreciated. Thank you in advance.
Case ID 16509135571
The buyer left a product review in the seller feedback page
The buyer left a product review in the seller's feedback, and Amazon refuses to remove it. I receive the same response each time: "We’re unable to remove this feedback because the feedback for order doesn't meet our guidelines for suppression. "
According to deletion rules, feedback should be deleted if the entire text is a product review. The comment in question is: "Knife was never even in water and developed surface rust."
There are no words in the comment that characterize the quality of the seller's service. Could anyone from Amazon help me? @Rose_Amazon @KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon
The buyer is describing the performance of the product after they already opened and used it. They are not complaining that the item arrived damaged or rusted. Read and comprehend what was said.
Your assistance is greatly appreciated. Thank you in advance.
Case ID 16509135571
0 Antworten
Quincy_Amazon
Hello @Seller_aQOd4cfCdJTFr
Thank you for posting your inquiry to the Forums and for providing that case ID number. I have looked into the case and I am confirming that I have escalated the case for additional review by the partner team. I will monitor for updates and will relay the same. Please keep monitoring your case log, performance notifications, and email address on file in case the team reaches out to you directly.
Regards,
Quincy_Amazon
