Brand Name Changed- Brand Registry Won't Restore
I am a brand owner and Sometime last week our Brand Name changed on two of our top sellers. It changed to my company name, so it was not hijacked- but still the incorrect Brand- which is key for sales. Totally miffed as to how it happened or who could have done it. Myself and my sellers have tried to ask for it to be changed back, but we keep getting varying answers, many that don't apply, and they won't change it back. I have tried to call and Seller Central says they would have Brand Registry call me (which I requested) but nobody calls. No matter what we say to clarify and explain we are getting the same canned answers. This Brand name is critical for these products continued success, which have thousands of reviews and years of solid sales. Who can help me- at my wit's end that no one is listening. @Jim_Amazon@Sandy_Amazon Case ID13037614431
Brand Name Changed- Brand Registry Won't Restore
I am a brand owner and Sometime last week our Brand Name changed on two of our top sellers. It changed to my company name, so it was not hijacked- but still the incorrect Brand- which is key for sales. Totally miffed as to how it happened or who could have done it. Myself and my sellers have tried to ask for it to be changed back, but we keep getting varying answers, many that don't apply, and they won't change it back. I have tried to call and Seller Central says they would have Brand Registry call me (which I requested) but nobody calls. No matter what we say to clarify and explain we are getting the same canned answers. This Brand name is critical for these products continued success, which have thousands of reviews and years of solid sales. Who can help me- at my wit's end that no one is listening. @Jim_Amazon@Sandy_Amazon Case ID13037614431
24 Antworten
Sandy_Amazon
Hello @Seller_eVf0N3YL4yClO
My name is Sandy from the Community manager team. Thank you for reaching out to me on this post.
I took a look at the ASIN mentioned in case ID 13037614431 and noticed that the Brand Name has reverted back.
Would you let me know if you are still experiencing this issue? Thank you.
Best,
Sandy
Seller_eb1ew6SxcZbL8
I am also having a similar issue. We have one brand but several asins have been hijacked by other brands. Here are the Case ids: 13871149161, 13871038451, 13871060831, 13871416361. It would be much appreciated if you could look into this! Thank you!
