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Seller_eVf0N3YL4yClO

Brand Name Changed- Brand Registry Won't Restore

I am a brand owner and Sometime last week our Brand Name changed on two of our top sellers. It changed to my company name, so it was not hijacked- but still the incorrect Brand- which is key for sales. Totally miffed as to how it happened or who could have done it. Myself and my sellers have tried to ask for it to be changed back, but we keep getting varying answers, many that don't apply, and they won't change it back. I have tried to call and Seller Central says they would have Brand Registry call me (which I requested) but nobody calls. No matter what we say to clarify and explain we are getting the same canned answers. This Brand name is critical for these products continued success, which have thousands of reviews and years of solid sales. Who can help me- at my wit's end that no one is listening. @Jim_Amazon@Sandy_Amazon Case ID13037614431

107 Aufrufe
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Tags:Marken-Stores, Markenregistrierung
20
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Seller_eVf0N3YL4yClO

Brand Name Changed- Brand Registry Won't Restore

I am a brand owner and Sometime last week our Brand Name changed on two of our top sellers. It changed to my company name, so it was not hijacked- but still the incorrect Brand- which is key for sales. Totally miffed as to how it happened or who could have done it. Myself and my sellers have tried to ask for it to be changed back, but we keep getting varying answers, many that don't apply, and they won't change it back. I have tried to call and Seller Central says they would have Brand Registry call me (which I requested) but nobody calls. No matter what we say to clarify and explain we are getting the same canned answers. This Brand name is critical for these products continued success, which have thousands of reviews and years of solid sales. Who can help me- at my wit's end that no one is listening. @Jim_Amazon@Sandy_Amazon Case ID13037614431

Ihre Marke verwalten
Tags:Marken-Stores, Markenregistrierung
20
107 Aufrufe
24 Antworten
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user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Hello @Seller_eVf0N3YL4yClO

My name is Sandy from the Community manager team. Thank you for reaching out to me on this post.

I took a look at the ASIN mentioned in case ID 13037614431 and noticed that the Brand Name has reverted back.

Would you let me know if you are still experiencing this issue? Thank you.

Best,

Sandy

10
user profile
Seller_eVf0N3YL4yClO
In Antwort auf: Post von: Sandy_Amazon

Sandy_Amazon Thank you, it was reverted and took another case to get the link to work, but this morning looks like it is back. We have a sister ASIN B0124BO9KO that had the same issue. We have started the circular cases on this as well, but no luck yet. Is there a way you can help with this one? The case D is case id 13037327191

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Thank you @Seller_eVf0N3YL4yClO

Would you please try the following before I escalate to partner teams? Please let me know if you have already tried the options.

  1. Try to "Edit" the listing and wait 24-48 hours to see if it will update.
  2. If 1 does not update try to upload a partial file update
  3. If 2 does not work try the full file update.

Please let me know if these 3 options does not work out. Thank you.

Best,

Sandy

00
user profile
Seller_eVf0N3YL4yClO
In Antwort auf: Post von: Sandy_Amazon

@Sandy_AmazonWe did all the 3 steps and get the error - brand name provided in updates is different than the one in Amazon's catalog

Also, in the case id 13037327191, the support staff said that Amazon's internal reconciliation team changed the brand name and they cannot do anything about it. We have never heard of this team before and not sure how they can just randomly change brand names of the product listings to whatever they like?

Thank you for your continued help-

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Hi @Seller_eVf0N3YL4yClO

Thank you for the information.

I checked the case ID and it seems like the support staff has raised this issue to appropriate teams to correct.

It seems like you have 2 brands [The Grandparent Gift Co.] and [Pawprints Left by You Memorial Gifts] the ASIN was somehow synced to [The Grandparent Gift Co.]

The escalation to the team is a manual request to correct this sync to [Pawprints Left by You Memorial Gifts].

I believe support will come back and mention this to you soon. From my experience, this manual sync will take a minimum of 10 days from when the brand registry team corrects it. (I'm sure support will mention this as well)

If you receive a different reply, or your case gets resolved please let me know. I will make sure to raise the manual sync request myself. Thank you for your patience.

Best,

Sandy

10
user profile
Seller_eVf0N3YL4yClO
In Antwort auf: Post von: Sandy_Amazon

@Sandy_Amazon Thank you, it appears the correct brand name and store link has been restored. I appreciate all the help! Thank you

20
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Good morning from Seattle @Seller_eVf0N3YL4yClO

That's great news!

I'm glad it did not take that minimum of 10 days as I mentioned. If it happens again please contact support and let me know as well. I'll be here on the Forums :)

Good luck!

Sandy

10
user profile
Seller_D2Ngn0hHgGVKn
In Antwort auf: Post von: Sandy_Amazon

Hello Sandy,

I am kind of in a similar situation. I have two brands and now one of the brand name is showing up automatically infront of my other band. I'm not sure why this happened a few days ago. None of the solutions such as deleting the listing waiting 24 hours will work. It has to be fixed on Amazons end. Please reference case ID 13095192461. This happened to me before in the past and they were able to fix it, but its hard to get this point through to seller support when they just copy and paste the same answer

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_D2Ngn0hHgGVKn

Hi @Seller_D2Ngn0hHgGVKn

Thank you for reaching out to me.

I looked into your case ID and can confirm that you are experiencing similar issues as the OP (original poster)

I'm going to put a request in to the Brand team today to correct the brand sync to your other brand. (name starting with E)

As I mentioned to the OP, this manual sync could take a minimum of 10 days from when the brand team corrects it. Thank you for your patience!

Sandy

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_D2Ngn0hHgGVKn

Hello @Seller_D2Ngn0hHgGVKn

The brand team has processed the manual sync to your other brand (starting with E)

As I mentioned this process takes a minimum of 10 days if it goes smoothly without encountering errors. Please notify me if things do not change after 10 days. Thank you.

Best,

Sandy

10
user profile
Seller_D2Ngn0hHgGVKn
In Antwort auf: Post von: Sandy_Amazon

Thank you Sandy for your help I saw that! I have a few other ASINS with the same issue, so i'm keeping the case open and hopefully I can get this all resolved

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_D2Ngn0hHgGVKn

Hi @Seller_D2Ngn0hHgGVKn

Thank you for your reply.

I send in a request for that 1 ASIN which you mentioned in the initial support request.

I do see however you mentioned a few others in that case ID. This is pending Amazon Action, but if you are unable to resolve with seller support please do let me know.

Just to clarify, how many ASINs in total are you experiencing this issue?

Best,

Sandy

10
user profile
Seller_eb1ew6SxcZbL8
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

I am also having a similar issue. We have one brand but several asins have been hijacked by other brands. Here are the Case ids: 13871149161, 13871038451, 13871060831, 13871416361. It would be much appreciated if you could look into this! Thank you!

00
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
user profile
Seller_eVf0N3YL4yClO

Brand Name Changed- Brand Registry Won't Restore

I am a brand owner and Sometime last week our Brand Name changed on two of our top sellers. It changed to my company name, so it was not hijacked- but still the incorrect Brand- which is key for sales. Totally miffed as to how it happened or who could have done it. Myself and my sellers have tried to ask for it to be changed back, but we keep getting varying answers, many that don't apply, and they won't change it back. I have tried to call and Seller Central says they would have Brand Registry call me (which I requested) but nobody calls. No matter what we say to clarify and explain we are getting the same canned answers. This Brand name is critical for these products continued success, which have thousands of reviews and years of solid sales. Who can help me- at my wit's end that no one is listening. @Jim_Amazon@Sandy_Amazon Case ID13037614431

107 Aufrufe
24 Antworten
Ihre Marke verwalten
Tags:Marken-Stores, Markenregistrierung
20
Antworten
user profile
Seller_eVf0N3YL4yClO

Brand Name Changed- Brand Registry Won't Restore

I am a brand owner and Sometime last week our Brand Name changed on two of our top sellers. It changed to my company name, so it was not hijacked- but still the incorrect Brand- which is key for sales. Totally miffed as to how it happened or who could have done it. Myself and my sellers have tried to ask for it to be changed back, but we keep getting varying answers, many that don't apply, and they won't change it back. I have tried to call and Seller Central says they would have Brand Registry call me (which I requested) but nobody calls. No matter what we say to clarify and explain we are getting the same canned answers. This Brand name is critical for these products continued success, which have thousands of reviews and years of solid sales. Who can help me- at my wit's end that no one is listening. @Jim_Amazon@Sandy_Amazon Case ID13037614431

Ihre Marke verwalten
Tags:Marken-Stores, Markenregistrierung
20
107 Aufrufe
24 Antworten
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user profile

Brand Name Changed- Brand Registry Won't Restore

von Seller_eVf0N3YL4yClO

I am a brand owner and Sometime last week our Brand Name changed on two of our top sellers. It changed to my company name, so it was not hijacked- but still the incorrect Brand- which is key for sales. Totally miffed as to how it happened or who could have done it. Myself and my sellers have tried to ask for it to be changed back, but we keep getting varying answers, many that don't apply, and they won't change it back. I have tried to call and Seller Central says they would have Brand Registry call me (which I requested) but nobody calls. No matter what we say to clarify and explain we are getting the same canned answers. This Brand name is critical for these products continued success, which have thousands of reviews and years of solid sales. Who can help me- at my wit's end that no one is listening. @Jim_Amazon@Sandy_Amazon Case ID13037614431

Ihre Marke verwalten
Tags:Marken-Stores, Markenregistrierung
20
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Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Hello @Seller_eVf0N3YL4yClO

My name is Sandy from the Community manager team. Thank you for reaching out to me on this post.

I took a look at the ASIN mentioned in case ID 13037614431 and noticed that the Brand Name has reverted back.

Would you let me know if you are still experiencing this issue? Thank you.

Best,

Sandy

10
user profile
Seller_eVf0N3YL4yClO
In Antwort auf: Post von: Sandy_Amazon

Sandy_Amazon Thank you, it was reverted and took another case to get the link to work, but this morning looks like it is back. We have a sister ASIN B0124BO9KO that had the same issue. We have started the circular cases on this as well, but no luck yet. Is there a way you can help with this one? The case D is case id 13037327191

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Thank you @Seller_eVf0N3YL4yClO

Would you please try the following before I escalate to partner teams? Please let me know if you have already tried the options.

  1. Try to "Edit" the listing and wait 24-48 hours to see if it will update.
  2. If 1 does not update try to upload a partial file update
  3. If 2 does not work try the full file update.

Please let me know if these 3 options does not work out. Thank you.

Best,

Sandy

00
user profile
Seller_eVf0N3YL4yClO
In Antwort auf: Post von: Sandy_Amazon

@Sandy_AmazonWe did all the 3 steps and get the error - brand name provided in updates is different than the one in Amazon's catalog

Also, in the case id 13037327191, the support staff said that Amazon's internal reconciliation team changed the brand name and they cannot do anything about it. We have never heard of this team before and not sure how they can just randomly change brand names of the product listings to whatever they like?

Thank you for your continued help-

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Hi @Seller_eVf0N3YL4yClO

Thank you for the information.

I checked the case ID and it seems like the support staff has raised this issue to appropriate teams to correct.

It seems like you have 2 brands [The Grandparent Gift Co.] and [Pawprints Left by You Memorial Gifts] the ASIN was somehow synced to [The Grandparent Gift Co.]

The escalation to the team is a manual request to correct this sync to [Pawprints Left by You Memorial Gifts].

I believe support will come back and mention this to you soon. From my experience, this manual sync will take a minimum of 10 days from when the brand registry team corrects it. (I'm sure support will mention this as well)

If you receive a different reply, or your case gets resolved please let me know. I will make sure to raise the manual sync request myself. Thank you for your patience.

Best,

Sandy

10
user profile
Seller_eVf0N3YL4yClO
In Antwort auf: Post von: Sandy_Amazon

@Sandy_Amazon Thank you, it appears the correct brand name and store link has been restored. I appreciate all the help! Thank you

20
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Good morning from Seattle @Seller_eVf0N3YL4yClO

That's great news!

I'm glad it did not take that minimum of 10 days as I mentioned. If it happens again please contact support and let me know as well. I'll be here on the Forums :)

Good luck!

Sandy

10
user profile
Seller_D2Ngn0hHgGVKn
In Antwort auf: Post von: Sandy_Amazon

Hello Sandy,

I am kind of in a similar situation. I have two brands and now one of the brand name is showing up automatically infront of my other band. I'm not sure why this happened a few days ago. None of the solutions such as deleting the listing waiting 24 hours will work. It has to be fixed on Amazons end. Please reference case ID 13095192461. This happened to me before in the past and they were able to fix it, but its hard to get this point through to seller support when they just copy and paste the same answer

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_D2Ngn0hHgGVKn

Hi @Seller_D2Ngn0hHgGVKn

Thank you for reaching out to me.

I looked into your case ID and can confirm that you are experiencing similar issues as the OP (original poster)

I'm going to put a request in to the Brand team today to correct the brand sync to your other brand. (name starting with E)

As I mentioned to the OP, this manual sync could take a minimum of 10 days from when the brand team corrects it. Thank you for your patience!

Sandy

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_D2Ngn0hHgGVKn

Hello @Seller_D2Ngn0hHgGVKn

The brand team has processed the manual sync to your other brand (starting with E)

As I mentioned this process takes a minimum of 10 days if it goes smoothly without encountering errors. Please notify me if things do not change after 10 days. Thank you.

Best,

Sandy

10
user profile
Seller_D2Ngn0hHgGVKn
In Antwort auf: Post von: Sandy_Amazon

Thank you Sandy for your help I saw that! I have a few other ASINS with the same issue, so i'm keeping the case open and hopefully I can get this all resolved

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_D2Ngn0hHgGVKn

Hi @Seller_D2Ngn0hHgGVKn

Thank you for your reply.

I send in a request for that 1 ASIN which you mentioned in the initial support request.

I do see however you mentioned a few others in that case ID. This is pending Amazon Action, but if you are unable to resolve with seller support please do let me know.

Just to clarify, how many ASINs in total are you experiencing this issue?

Best,

Sandy

10
user profile
Seller_eb1ew6SxcZbL8
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

I am also having a similar issue. We have one brand but several asins have been hijacked by other brands. Here are the Case ids: 13871149161, 13871038451, 13871060831, 13871416361. It would be much appreciated if you could look into this! Thank you!

00
Folgen Sie dieser Diskussion, um über neue Aktivitäten benachrichtigt zu werden
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Hello @Seller_eVf0N3YL4yClO

My name is Sandy from the Community manager team. Thank you for reaching out to me on this post.

I took a look at the ASIN mentioned in case ID 13037614431 and noticed that the Brand Name has reverted back.

Would you let me know if you are still experiencing this issue? Thank you.

Best,

Sandy

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Hello @Seller_eVf0N3YL4yClO

My name is Sandy from the Community manager team. Thank you for reaching out to me on this post.

I took a look at the ASIN mentioned in case ID 13037614431 and noticed that the Brand Name has reverted back.

Would you let me know if you are still experiencing this issue? Thank you.

Best,

Sandy

10
Antworten
user profile
Seller_eVf0N3YL4yClO
In Antwort auf: Post von: Sandy_Amazon

Sandy_Amazon Thank you, it was reverted and took another case to get the link to work, but this morning looks like it is back. We have a sister ASIN B0124BO9KO that had the same issue. We have started the circular cases on this as well, but no luck yet. Is there a way you can help with this one? The case D is case id 13037327191

10
user profile
Seller_eVf0N3YL4yClO
In Antwort auf: Post von: Sandy_Amazon

Sandy_Amazon Thank you, it was reverted and took another case to get the link to work, but this morning looks like it is back. We have a sister ASIN B0124BO9KO that had the same issue. We have started the circular cases on this as well, but no luck yet. Is there a way you can help with this one? The case D is case id 13037327191

10
Antworten
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Thank you @Seller_eVf0N3YL4yClO

Would you please try the following before I escalate to partner teams? Please let me know if you have already tried the options.

  1. Try to "Edit" the listing and wait 24-48 hours to see if it will update.
  2. If 1 does not update try to upload a partial file update
  3. If 2 does not work try the full file update.

Please let me know if these 3 options does not work out. Thank you.

Best,

Sandy

00
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Thank you @Seller_eVf0N3YL4yClO

Would you please try the following before I escalate to partner teams? Please let me know if you have already tried the options.

  1. Try to "Edit" the listing and wait 24-48 hours to see if it will update.
  2. If 1 does not update try to upload a partial file update
  3. If 2 does not work try the full file update.

Please let me know if these 3 options does not work out. Thank you.

Best,

Sandy

00
Antworten
user profile
Seller_eVf0N3YL4yClO
In Antwort auf: Post von: Sandy_Amazon

@Sandy_AmazonWe did all the 3 steps and get the error - brand name provided in updates is different than the one in Amazon's catalog

Also, in the case id 13037327191, the support staff said that Amazon's internal reconciliation team changed the brand name and they cannot do anything about it. We have never heard of this team before and not sure how they can just randomly change brand names of the product listings to whatever they like?

Thank you for your continued help-

10
user profile
Seller_eVf0N3YL4yClO
In Antwort auf: Post von: Sandy_Amazon

@Sandy_AmazonWe did all the 3 steps and get the error - brand name provided in updates is different than the one in Amazon's catalog

Also, in the case id 13037327191, the support staff said that Amazon's internal reconciliation team changed the brand name and they cannot do anything about it. We have never heard of this team before and not sure how they can just randomly change brand names of the product listings to whatever they like?

Thank you for your continued help-

10
Antworten
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Hi @Seller_eVf0N3YL4yClO

Thank you for the information.

I checked the case ID and it seems like the support staff has raised this issue to appropriate teams to correct.

It seems like you have 2 brands [The Grandparent Gift Co.] and [Pawprints Left by You Memorial Gifts] the ASIN was somehow synced to [The Grandparent Gift Co.]

The escalation to the team is a manual request to correct this sync to [Pawprints Left by You Memorial Gifts].

I believe support will come back and mention this to you soon. From my experience, this manual sync will take a minimum of 10 days from when the brand registry team corrects it. (I'm sure support will mention this as well)

If you receive a different reply, or your case gets resolved please let me know. I will make sure to raise the manual sync request myself. Thank you for your patience.

Best,

Sandy

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Hi @Seller_eVf0N3YL4yClO

Thank you for the information.

I checked the case ID and it seems like the support staff has raised this issue to appropriate teams to correct.

It seems like you have 2 brands [The Grandparent Gift Co.] and [Pawprints Left by You Memorial Gifts] the ASIN was somehow synced to [The Grandparent Gift Co.]

The escalation to the team is a manual request to correct this sync to [Pawprints Left by You Memorial Gifts].

I believe support will come back and mention this to you soon. From my experience, this manual sync will take a minimum of 10 days from when the brand registry team corrects it. (I'm sure support will mention this as well)

If you receive a different reply, or your case gets resolved please let me know. I will make sure to raise the manual sync request myself. Thank you for your patience.

Best,

Sandy

10
Antworten
user profile
Seller_eVf0N3YL4yClO
In Antwort auf: Post von: Sandy_Amazon

@Sandy_Amazon Thank you, it appears the correct brand name and store link has been restored. I appreciate all the help! Thank you

20
user profile
Seller_eVf0N3YL4yClO
In Antwort auf: Post von: Sandy_Amazon

@Sandy_Amazon Thank you, it appears the correct brand name and store link has been restored. I appreciate all the help! Thank you

20
Antworten
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Good morning from Seattle @Seller_eVf0N3YL4yClO

That's great news!

I'm glad it did not take that minimum of 10 days as I mentioned. If it happens again please contact support and let me know as well. I'll be here on the Forums :)

Good luck!

Sandy

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

Good morning from Seattle @Seller_eVf0N3YL4yClO

That's great news!

I'm glad it did not take that minimum of 10 days as I mentioned. If it happens again please contact support and let me know as well. I'll be here on the Forums :)

Good luck!

Sandy

10
Antworten
user profile
Seller_D2Ngn0hHgGVKn
In Antwort auf: Post von: Sandy_Amazon

Hello Sandy,

I am kind of in a similar situation. I have two brands and now one of the brand name is showing up automatically infront of my other band. I'm not sure why this happened a few days ago. None of the solutions such as deleting the listing waiting 24 hours will work. It has to be fixed on Amazons end. Please reference case ID 13095192461. This happened to me before in the past and they were able to fix it, but its hard to get this point through to seller support when they just copy and paste the same answer

10
user profile
Seller_D2Ngn0hHgGVKn
In Antwort auf: Post von: Sandy_Amazon

Hello Sandy,

I am kind of in a similar situation. I have two brands and now one of the brand name is showing up automatically infront of my other band. I'm not sure why this happened a few days ago. None of the solutions such as deleting the listing waiting 24 hours will work. It has to be fixed on Amazons end. Please reference case ID 13095192461. This happened to me before in the past and they were able to fix it, but its hard to get this point through to seller support when they just copy and paste the same answer

10
Antworten
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_D2Ngn0hHgGVKn

Hi @Seller_D2Ngn0hHgGVKn

Thank you for reaching out to me.

I looked into your case ID and can confirm that you are experiencing similar issues as the OP (original poster)

I'm going to put a request in to the Brand team today to correct the brand sync to your other brand. (name starting with E)

As I mentioned to the OP, this manual sync could take a minimum of 10 days from when the brand team corrects it. Thank you for your patience!

Sandy

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_D2Ngn0hHgGVKn

Hi @Seller_D2Ngn0hHgGVKn

Thank you for reaching out to me.

I looked into your case ID and can confirm that you are experiencing similar issues as the OP (original poster)

I'm going to put a request in to the Brand team today to correct the brand sync to your other brand. (name starting with E)

As I mentioned to the OP, this manual sync could take a minimum of 10 days from when the brand team corrects it. Thank you for your patience!

Sandy

10
Antworten
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_D2Ngn0hHgGVKn

Hello @Seller_D2Ngn0hHgGVKn

The brand team has processed the manual sync to your other brand (starting with E)

As I mentioned this process takes a minimum of 10 days if it goes smoothly without encountering errors. Please notify me if things do not change after 10 days. Thank you.

Best,

Sandy

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_D2Ngn0hHgGVKn

Hello @Seller_D2Ngn0hHgGVKn

The brand team has processed the manual sync to your other brand (starting with E)

As I mentioned this process takes a minimum of 10 days if it goes smoothly without encountering errors. Please notify me if things do not change after 10 days. Thank you.

Best,

Sandy

10
Antworten
user profile
Seller_D2Ngn0hHgGVKn
In Antwort auf: Post von: Sandy_Amazon

Thank you Sandy for your help I saw that! I have a few other ASINS with the same issue, so i'm keeping the case open and hopefully I can get this all resolved

10
user profile
Seller_D2Ngn0hHgGVKn
In Antwort auf: Post von: Sandy_Amazon

Thank you Sandy for your help I saw that! I have a few other ASINS with the same issue, so i'm keeping the case open and hopefully I can get this all resolved

10
Antworten
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_D2Ngn0hHgGVKn

Hi @Seller_D2Ngn0hHgGVKn

Thank you for your reply.

I send in a request for that 1 ASIN which you mentioned in the initial support request.

I do see however you mentioned a few others in that case ID. This is pending Amazon Action, but if you are unable to resolve with seller support please do let me know.

Just to clarify, how many ASINs in total are you experiencing this issue?

Best,

Sandy

10
user profile
Sandy_Amazon
In Antwort auf: Post von: Seller_D2Ngn0hHgGVKn

Hi @Seller_D2Ngn0hHgGVKn

Thank you for your reply.

I send in a request for that 1 ASIN which you mentioned in the initial support request.

I do see however you mentioned a few others in that case ID. This is pending Amazon Action, but if you are unable to resolve with seller support please do let me know.

Just to clarify, how many ASINs in total are you experiencing this issue?

Best,

Sandy

10
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user profile
Seller_eb1ew6SxcZbL8
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

I am also having a similar issue. We have one brand but several asins have been hijacked by other brands. Here are the Case ids: 13871149161, 13871038451, 13871060831, 13871416361. It would be much appreciated if you could look into this! Thank you!

00
user profile
Seller_eb1ew6SxcZbL8
In Antwort auf: Post von: Seller_eVf0N3YL4yClO

I am also having a similar issue. We have one brand but several asins have been hijacked by other brands. Here are the Case ids: 13871149161, 13871038451, 13871060831, 13871416361. It would be much appreciated if you could look into this! Thank you!

00
Antworten
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