Account Level Reserve issues, Why is it so high?
@CR_Amazon,
I'm hoping that you can help me with the issue of Amazon keeping 60-70% of my balance in "Account Level Reserve" when my account is in very good standing. Over the past 5 months, the amount staying in account level reserve has been extremely high, even though my account is in good standing. Please look at my last Payment period of 11/7/23 - 11/21/23. My Account Balance Total was $11,872.02, yet the Net Proceeds payout was $3,776.15. That's 69% of my balance. My returns for that period were only $349. I don't see a reason why such a high amount of money stays in Account Level Reserve. Can you please look into why the algorithm is doing this to my account? Am I not enrolled in something that I should be? Other important points, my account has:
1. Account Health Rating of 264
2. Order Defect RateTarget: under 1%: 0 of 1,372 orders over the past 60 days
3. Inventory Performance Index of 502
4. Amazon Pay Tier II reserve level
5. I have been selling for over 1 year
6. Order defect rate of 0% over the last 60 days:
Defect Type Percentage of Orders with a Defect Count of Orders with a Defect
Negative Feedback N/A(0). A-to-z Guarantee claimsN/A(0) Chargeback claimsN/A(0)
I opened a ticket one week ago and have not received a response. It is ticket number: 14324021371.
Can you please look into this and give me specific actions that need to happen to reduce that unnecessary large amount of payout being held back?
Account Level Reserve issues, Why is it so high?
@CR_Amazon,
I'm hoping that you can help me with the issue of Amazon keeping 60-70% of my balance in "Account Level Reserve" when my account is in very good standing. Over the past 5 months, the amount staying in account level reserve has been extremely high, even though my account is in good standing. Please look at my last Payment period of 11/7/23 - 11/21/23. My Account Balance Total was $11,872.02, yet the Net Proceeds payout was $3,776.15. That's 69% of my balance. My returns for that period were only $349. I don't see a reason why such a high amount of money stays in Account Level Reserve. Can you please look into why the algorithm is doing this to my account? Am I not enrolled in something that I should be? Other important points, my account has:
1. Account Health Rating of 264
2. Order Defect RateTarget: under 1%: 0 of 1,372 orders over the past 60 days
3. Inventory Performance Index of 502
4. Amazon Pay Tier II reserve level
5. I have been selling for over 1 year
6. Order defect rate of 0% over the last 60 days:
Defect Type Percentage of Orders with a Defect Count of Orders with a Defect
Negative Feedback N/A(0). A-to-z Guarantee claimsN/A(0) Chargeback claimsN/A(0)
I opened a ticket one week ago and have not received a response. It is ticket number: 14324021371.
Can you please look into this and give me specific actions that need to happen to reduce that unnecessary large amount of payout being held back?
0 Antworten
Seller_7LrAV0m5llaI7
Please see these links here. If you're doing FBM, it is normal.
https://sellercentral.amazon.com/help/hub/reference/G200136810
and the DD +7 policy
https://sellercentral.amazon.com/help/hub/reference/202124090
Seller_FncUXssBRyMjS
@CR_Amazon, can you please respond?
Seller_FncUXssBRyMjS
@Steve_Amazon @Cooper_Amazon @Tatiana_Amazon @Atlas_Amazon @CR_Amazon @Dominic_Amazon @Quincy_Amazon @Danika_Amazon @Micah_Amazon @Topher_Amazon @Emet_Amazon
Please respond to my post.
Steve_Amazon
Hi @Seller_FncUXssBRyMjS,
Steve from Amazon here, thank you for reaching out. I have engaged an internal team to have a review of your account completed and provide further guidance.
I will provide updates as I get them, however you may be contacted directly by the team so please be on the lookout for that as well.
Thanks,
Steve
