CS Rep opens return under fraudulent reason
Has anyone else experienced this with Amazon Customer service knowingly selecting a fraudulent return reason in order to abide by the customers request that they don't want to pay for the return shipping back. This is the second one I have received just in the past month.
I even opened a Saf-T claim for the return shipping cost and we were denied compensation due to Amazon's policy for "free returns" on Item defective or doesn't work returns. Thus both labels are costing us more than the actual sold value of the item and we couldn't even get 50% of the value due to altering of condition.
Returns like these is when I miss the days of refund on receiving the item.



CS Rep opens return under fraudulent reason
Has anyone else experienced this with Amazon Customer service knowingly selecting a fraudulent return reason in order to abide by the customers request that they don't want to pay for the return shipping back. This is the second one I have received just in the past month.
I even opened a Saf-T claim for the return shipping cost and we were denied compensation due to Amazon's policy for "free returns" on Item defective or doesn't work returns. Thus both labels are costing us more than the actual sold value of the item and we couldn't even get 50% of the value due to altering of condition.
Returns like these is when I miss the days of refund on receiving the item.



0 Antworten
Seller_OvL8C4BJWiuS9
Duh-that's how this works here. Amazon has conditioned buyers and employees are told to basically give them whatever they want. The CS rep takes what they say and "translates" it (basically the buyer saying give me this or else).
Seller_zGoDlPZLneGhF
Nearly every return we receive is returned under a fraudulent reason. Buyers will lie, cheat, and even steal to get what they want here.
You're on the hook for it no matter what. You can charge that 50% restocking fee (per policy) but the same CS rep will open an A-Z claim against you and give that restocking fee right back to the customer regardless of policy. On top of that you'll get an ODR hit and risk negative feedback (not that it matters all that much).
Actually recently we have noticed customers becoming overly emboldened and selecting "No longer needed" as the return reason and even explaining that there is nothing wrong with the item, but they simply have no use for it anymore. We sell electronics like cameras, hiking gps units etc. People will use the products for their events and trips then send them back used for a full refund, it's sick!
Connor_Amazon
Hi @Seller_nUGOggAwbyvzx
I completely understand your frustration with this situation - it's incredibly difficult when return costs exceed the item's value, especially when you suspect the return reason was incorrectly classified.
To best advocate for you in this situation, could you let me know if you've opened a Seller Support case specifically about the customer service representatives' selection of return reasons? While I see you've already filed a Saf-T claim, documenting this apparent pattern of misclassified returns would be an important next step.
If you haven't opened a case yet, I recommend:
- Opening a case with Seller Support
- Providing specific order IDs and return tracking numbers
- Including documentation showing the actual condition of the items upon return
- Noting this is a recurring issue affecting your business profitability
Please share your case number if you've already taken these steps, so I can help guide you through this challenging situation.
Best regards,
Connor