Important information about your Amazon Seller account
Dear Seller,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled. Funds will not be transferred to you but will stay in your account and you won’t be able to create further FBA shipments or removal orders, while we work with you to address this issue. Amazon’s Business Solutions Agreement can be found at
Why is this happening?
We believe that your account or a related account is engaged in sales of counterfeit inventory which violates intellectual property rights, or may have been used to engage in deceptive or illegal activity that harms customers and our store. To learn more, refer to section 3 of the “Amazon Services Business Solutions Agreement.”
How do I address the issue?
You need to complete virtual identity and supply chain verification over a video interview. To reserve a time slot for the interview, fill out the form here
After we receive your response on this form, we’ll invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
What happens if I do not sign-up for virtual identity and supply chain verification?
If we do not receive a re-activation request through the form above, your Amazon selling account will remain deactivated.
We’re here to help
If you have questions about the information requested above or if you believe your account has been deactivated in error, please contact us by following the instructions in the banner on the top of your Account Health page
Important information about your Amazon Seller account
Dear Seller,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled. Funds will not be transferred to you but will stay in your account and you won’t be able to create further FBA shipments or removal orders, while we work with you to address this issue. Amazon’s Business Solutions Agreement can be found at
Why is this happening?
We believe that your account or a related account is engaged in sales of counterfeit inventory which violates intellectual property rights, or may have been used to engage in deceptive or illegal activity that harms customers and our store. To learn more, refer to section 3 of the “Amazon Services Business Solutions Agreement.”
How do I address the issue?
You need to complete virtual identity and supply chain verification over a video interview. To reserve a time slot for the interview, fill out the form here
After we receive your response on this form, we’ll invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
What happens if I do not sign-up for virtual identity and supply chain verification?
If we do not receive a re-activation request through the form above, your Amazon selling account will remain deactivated.
We’re here to help
If you have questions about the information requested above or if you believe your account has been deactivated in error, please contact us by following the instructions in the banner on the top of your Account Health page
0 Antworten
Seller_rI7BZIczK8iAC
Amazon explains anything. Do you have a question?
Atlas_Amazon
Hello @Seller_QMFkuStwq0Mox
You need to complete virtual identity and supply chain verification over a video interview. To reserve a time slot for the interview, fill out the form here
Thank you for the information provided regarding the recent messaging that you have received. I understand that our team is requesting that you complete video verification with our team. Have you been able to sign up to do this as of yet? We would advise on keeping track of the dates you have selected. Our team should be able to provide confirmation or additional messaging within 48 hours of the date they intend to complete the verification with you. Have you been able to complete the sign up as of yet?
If you do not receive any messaging after all three dates have gone by, we would encourage you to either attempt to sign up once more or refer back to this thread so we may further review the situation you are seeing.
Best,
Atlas
