Buyer opted out of email after I messaged them
I had just sold a high value collectible. So I reached out to the buyer to ask them if they were okay with a signature request upon delivery. Later that night I was getting ready to ship the item and I wanted to follow up again. However, THIS TIME, the messages did not go through. I got an email from Amazon saying “email cannot be delivered because there was a problem with the recipient's email system“. Is this worrisome? Why would someone do this instead of responding to a message on an order they spent a lot of $ on? I am new to Amazon and have sold around 50ish orders so I don’t want to cancel the order. Please let me know your thoughts. Thanks!
Buyer opted out of email after I messaged them
I had just sold a high value collectible. So I reached out to the buyer to ask them if they were okay with a signature request upon delivery. Later that night I was getting ready to ship the item and I wanted to follow up again. However, THIS TIME, the messages did not go through. I got an email from Amazon saying “email cannot be delivered because there was a problem with the recipient's email system“. Is this worrisome? Why would someone do this instead of responding to a message on an order they spent a lot of $ on? I am new to Amazon and have sold around 50ish orders so I don’t want to cancel the order. Please let me know your thoughts. Thanks!
0 Antworten
Seller_Hi7wbO2Kbo6bl
Here's my view: do not contact the buyer to ask if Signature is acceptable. Do not give them any option about it.
Signature is the only real protection a seller has against false claims of non-receipt.* The buyer does not have the right to refuse you that option.
*Other than Amazon's promise of INR protection which just got a bunch of fine print added to the "promise". And which they don't always honor anyway.
Further, in Amazon's view -- contacting the buyer about an order should only be done when there is a problem (a view I endorse).
Neither your first successful contact, nor the second contact attempt was necessary.
