Germany Account deactivated without knowing the reason
We received an email month ago informing us that our German account had been deactivated, but no specific reason was provided. Given our lack of understanding regarding any potential violation, we would like to understand why our account was blocked and how we can resolve this. Could you please assist us?
Germany Account deactivated without knowing the reason
We received an email month ago informing us that our German account had been deactivated, but no specific reason was provided. Given our lack of understanding regarding any potential violation, we would like to understand why our account was blocked and how we can resolve this. Could you please assist us?
11 Antworten
Seller_OvL8C4BJWiuS9
Post the notice you received (removing personal info).
Seller_PpBgyy9pfC5OV
"Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Europe Business Solutions contract. Your listings have been removed. No money will be transferred to you, even if this is indicated in your Seller Central account. You can no longer access the Seller Central services on Amazon. If you open new accounts, we will also reject them. …"
I don't have access to the German (EU) Sellers Account, but to the USA, Canada, and Mexico.
Amazon Services Europe Business Solutions Agreement
https://sellercentral.amazon.co.uk/help/hub/reference/external/201190440?ref=id_201190440_cont_G201190440&locale=en-GB
I have tried to contact Amazon through a link in this email, but they didn't reply...
Seller_OvL8C4BJWiuS9
That isn't the entire notice, no one can help you if you don't post the entire notice.
Seller_PpBgyy9pfC5OV
Sure, here is an English translation (translated by an online translation tool) and below you can find the original German text.
Hello!
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Europe Business Solutions contract. Your listings have been removed. No money will be transferred to you, even if this is indicated in your Seller Central account. You can no longer access the Seller Central services on Amazon. If you open new accounts, we will also reject them.
Why did this happen?
Your account does not meet the requirements of the Amazon Services Europe Business Solutions contract: https://sellercentral.amazon.de/help/hub/reference/external/201190440
Was this message sent in error?
If you think there is a mistake or if you have any questions, you can always contact us using the form on our technical support page: https://sellercentral-europe.amazon.com/cu/help/contact-us
Amazon
Amazon Payments Europe SCA, a partnership limited by shares (KGaA), is a company registered in Luxembourg, registration number (RCS Luxembourg) B 153 265, with registered office at 38 Avenue J.F. Kennedy, L-1855 Luxembourg. VAT identification number: LU 24448288. Amazon Payments Europe SCA is authorized by the Commission de Surveillance du Secteur Financier as an e-money issuer (license number 36/10). Amazon Payments is a trade name for Amazon Payments Europe S.C.A.
---- > GERMAN – original
Guten Tag!
Ihr Amazon Verkäuferkonto wurde gemäß Abschnitt 3 des Amazon Services Europe Business Solutions Vertrags deaktiviert. Ihre Angebote wurden entfernt. Es wird kein Geld an Sie überwiesen, auch wenn dies in Ihrem Seller Central-Konto angegeben wird. Sie können nicht mehr auf die Seller Central-Dienste bei Amazon zugreifen. Falls Sie neue Konten eröffnen, werden wir diese ebenfalls ablehnen.
Warum ist das passiert?
Ihr Konto erfüllt nicht die Anforderungen des Amazon Services Europe Business Solutions Vertrags: https://sellercentral.amazon.de/help/hub/reference/external/201190440
Wurde diese Nachricht fälschlicherweise gesendet?
Wenn Sie der Meinung sind, dass ein Irrtum vorliegt, oder wenn Sie Fragen haben, können Sie sich jederzeit über das Formular auf unserer Seite zum technischen Support an uns wenden: https://sellercentral-europe.amazon.com/cu/help/contact-us
Amazon
Amazon Payments Europe SCA, eine Kommanditgesellschaft auf Aktien (KGaA), ist ein in Luxemburg eingetragenes Unternehmen, Registrierungsnummer (RCS Luxembourg) B 153 265, mit Sitz in 38 Avenue J.F. Kennedy, L-1855 Luxemburg. Umsatzsteuer-Identifikationsnummer: LU 24448288. Amazon Payments Europe SCA ist bei der Commission de Surveillance du Secteur Financier als E-Geld-Emittent zugelassen (Lizenznummer 36/10). Amazon Payments ist ein Handelsname für Amazon Payments Europe S.C.A.
Seller_LyYw7fQRKc5G7
When Amazon deactivates an account, they send an email saying why they did it. I recommend looking through your emails.
Seller_LImVvUWeyiCfQ
These Section 3 violations are always vague and oft-times difficult to figure out.
How old is your account? Have you been actively selling prior to your deactivation?
Is there anything that needs to be verified in your account? Do you have a valid credit card on file? Have you received disbursements? Has any of your information changed that either needs updating or that you recently updated?
This text from the notification makes me lean in the direction that something might be missing.
"Why did this happen?
Your account does not meet the requirements of the Amazon Services Europe Business Solutions contract:"
I'm not at all familiar with the requirements that might be specific to a German or European account but think along those lines to see if you can come up with anything.
Do you have any unaddressed policy violations? Check your Performance Notifications, emails and Account Health Dashboard, including all the links along the top, for anything you may have overlooked.
Have you had any interaction with Seller Support, a buyer, a fellow seller that might be construed as inappropriate?
Anything you can think of as far as documentation Amazon asked for which you didn't provide? Any instructions that you didn't explicitly follow to a T?
The list goes on and on. Do a search for Section 3 on the forum to see if anything else from another thread might pop out to you.
The other thing that stands out is Amazon only gave you a path forward if you believe the message was sent in error and not a path forward or any instructions to correct anything. That in itself is concerning.
