Hello-

I have signed up for Amazon Vine reviews on 2 products now. First of all, I've found that some of the reviewers are very honest & reasonable (even if not 4-5 stars).. Great - nobody expects them to be overly positive but I do expect them to be reasonable & follow guidelines. Some have gotten a product & NEVER left a review (9 months later). They just took a free product I paid for.

But there are other Vine Reviewers who clearly are just trying to give a 1 star review (perhaps from a competitor...bc it is strange & usually these reviews don't line up with any of the others). A few of them actually violate Amazon's own review policy! What is worse, is that I've tried calling & e-mailing Amazon about one review in particular that is a flagrant violation of policy (a review on damage while in transit, not about the product but about the product packaging) - Even the Amazon representative I talked with agreed it was obvious. But each time, I've been told that only the "community team" can remove a review - & here I am 8 months later and the bad Vine review that violates Amazon's own policies is there.

In all honestly, I've never experienced such bad service from a company as a seller. I have had many other ridiculous issues unrelated to this one (deleting a saved listing template, ridiculous rules on getting inventory to warehouses exactly on time, terrible customer service when you call for help, listing or brand rules changing while a product is in transit, etc etc etc) which I don't even want to take my time to write out further. They deserve to have the FTC investigation after the things they put sellers through. I'm a new seller, & after 2 products, I'm done. I don't even know if I'll continue as an Amazon customer myself after seeing from the inside how badly they treat their sellers.