Compliance Requests : IC-CPD Pruduct Standards
Hey guys, Recently I needed to submit my product for compliance audit. I submitted Doc, product pictures and CE test certificate as required but it was rejected. The reason is that it needs to comply with EU 61851-1 standard. And my certificate standards are EU 62752:2016/A1:2020 and EU 61851-21-2. It should be noted that for my product, Portable Charger (IC-CPD), this is the only certification test given by IEC's official website at the time I did the certification. For stationary charging devices, it is required to pass EU 62815-1, but we are just a portable charger, and the CE certifiers only required to pass the IC-CPD standard test. Due to forum restrictions, I can't provide a link to the official IEC website, but it's easy enough to find this standard description in it.
I repeated the appeal many times and described the problem many times, but the auditor did not seem to see the reason for my appeal, and repeatedly replied that I needed the 62851-1 standard, but did not bother to verify my reason.
The deadline for this compliance audit is 12/22 and I keep getting denied, so I have no choice but to ask for help here.
Compliance Requests : IC-CPD Pruduct Standards
Hey guys, Recently I needed to submit my product for compliance audit. I submitted Doc, product pictures and CE test certificate as required but it was rejected. The reason is that it needs to comply with EU 61851-1 standard. And my certificate standards are EU 62752:2016/A1:2020 and EU 61851-21-2. It should be noted that for my product, Portable Charger (IC-CPD), this is the only certification test given by IEC's official website at the time I did the certification. For stationary charging devices, it is required to pass EU 62815-1, but we are just a portable charger, and the CE certifiers only required to pass the IC-CPD standard test. Due to forum restrictions, I can't provide a link to the official IEC website, but it's easy enough to find this standard description in it.
I repeated the appeal many times and described the problem many times, but the auditor did not seem to see the reason for my appeal, and repeatedly replied that I needed the 62851-1 standard, but did not bother to verify my reason.
The deadline for this compliance audit is 12/22 and I keep getting denied, so I have no choice but to ask for help here.
5 Antworten
Seller_fqZ8Xc6HyEu7W
Dies ist nur eine Vermutung von mir. Vielleicht erfordert die Kategorie, zu der das Produkt gehört, diesen Zertifizierungsstandard? Sie können versuchen, in eine geeignetere Kategorie zu wechseln.
Rachelle_Amazon
Hi @Seller_bJJnpVT1rJAB1,
I saw you replied to @Seller_fqZ8Xc6HyEu7W in German, but I will continue in English since you opened the thread in English. Let me know which of both languages is your preference.
Please could you provide me the Case ID or let me know how you were in contact with the auditor? It would help me understand what to do in your case from my end.
Best Regards
Rachelle
Seller_bJJnpVT1rJAB1
Thanks for you follow up，Rachelle, it's so appreciated, you can do it in English or German, both are fine for me.There are many relevant Case IDs, such as 10513825372, 10513744342, I mainly submit the complaint on the admin compliance page, it doesn't show up in the case after submitting it, and the case only has the email that amazon replied to me after rejecting it.
Seller_bJJnpVT1rJAB1
Hi @Rachelle_Amazon,
Could you please pass this information on to the review team? At the moment the audit keeps getting stuck and I think I'm not the only one experiencing this, as should sellers who sell similar products to me. The portable charger (Electric Vehicle AC Charger IC-CPD) only requires CE testing to EN IEC 62752 standard, we should not uniformly use EN 61851-1 standard to reject our products, I believe the CE certifiers are more accurate in their professionalism, there is no way that they would not know which standards need to be tested when they get our products. I have opened a new case to illustrate this situation, CaseID: 10585113872
Have a good day.
