i have been locked out of my account for a month because i do not have access to my 2 step verification phone number
My two step verI went to login and a otp password was sent to a phone number that I've never seen before. I contact Amazon support and google. I'm always sent to this link: Recover Your Account after Two-Step Verification Fails.
https://www.amazon.com/gp/help/customer/display.html?nodeId=GU3SL3GTHLHPDQ2H
This process doesn't work. It requires you to be logged in to your account in order for you to upload your identification. I can't login to my account and thus can't recover my two-step verification.
I've tried a dozen phone calls and support tickets. The furthest I've gotten is having a phone support person tell me to make a new seller account so I can regain access to seller support.
Seller Support won't help me because I'm not contacting from the primary account (I am writing to you from my secondary account).
I'm devastated. I have pallets of things that I can't ship. I'm going to be running into financial troubles if this continues much longer. Can anyone please help me? How do I get back into my account. For any support agent one
My most recent case ID is 14665208891
Update - they yet again couldnt help
i received an email to the wrong amazon acount to set up a phone call to verify and yet again they could not do it because it was related to the wrong account. We are still in a neverending loop.
Please help
i have been locked out of my account for a month because i do not have access to my 2 step verification phone number
My two step verI went to login and a otp password was sent to a phone number that I've never seen before. I contact Amazon support and google. I'm always sent to this link: Recover Your Account after Two-Step Verification Fails.
https://www.amazon.com/gp/help/customer/display.html?nodeId=GU3SL3GTHLHPDQ2H
This process doesn't work. It requires you to be logged in to your account in order for you to upload your identification. I can't login to my account and thus can't recover my two-step verification.
I've tried a dozen phone calls and support tickets. The furthest I've gotten is having a phone support person tell me to make a new seller account so I can regain access to seller support.
Seller Support won't help me because I'm not contacting from the primary account (I am writing to you from my secondary account).
I'm devastated. I have pallets of things that I can't ship. I'm going to be running into financial troubles if this continues much longer. Can anyone please help me? How do I get back into my account. For any support agent one
My most recent case ID is 14665208891
Update - they yet again couldnt help
i received an email to the wrong amazon acount to set up a phone call to verify and yet again they could not do it because it was related to the wrong account. We are still in a neverending loop.
Please help
0 Antworten
Stevie_Amazon
Hi there @Seller_WcnMeTtIctGvT,
I hope this finds you well!
I see you have previously created a thread for this same issue.
We kindly ask you remain patient while we moderators work to address your posts. Please continue to provide updates and relevant information on the original post in order to comply with community guidelines. I will be closing this thread.
All the best,
Stevie
