Claim codes are keys that allow a discount to be applied to an order. The buyer must enter the code at checkout to benefit from the promotion.

You specify whether or not to require a claim code when you create your promotion. If you require a buyer to enter a claim code, you can limit the promotion to one redemption per buyer. You can also allow customers to enter multiple claim codes for increased savings.

As a general rule:

• If a promotion does not require a claim code, it will combine with all of your promotions that do not require claim codes.
• If your promotion does require a claim code, it will combine with all of your promotions that do not require claim codes and with some or all of your promotions that do require claim codes.

Depending on how you create your claim code rules, buyers can combine your available claim codes to receive higher discounts. When allowing multiple claim codes on the same items, be careful, because unintended deductions can occur.

After you have chosen the type of promotion you want to run, you can ask the buyers to use a claim code to redeem it.

You can also customise the promotion message.

• Under Step 3: Additional Options, choose whether your promotion requires a Single-use or Group claim code.
• Click Claim Code to expand the setting options.
• Enable One redemption per customer so the customer is able to enter the promotion code from their account. When a promotion is configured to provide a total amount of monetary discount (for example: £100), customers can spend that amount across multiple orders until they spend the total amount. For example, if a customer applies a £20 off promotion to one £100 order, the total amount the customer would spend is £80. If a customer applies a £20 off promotion to one £10 order, the total amount the customer would spend is £0 and they would have £10 remaining on the promotion that they can apply to a different order.
• For Group codes, click Suggest a code to generate a random claim code. You can also enter a custom claim code. The Promotion tool saves claim codes in uppercase letters and converts the numbers 0 (zero) and 1 (one) to uppercase letters O and I. This gives customers increased flexibility when they enter claim codes. For example, a customer could enter claim code "top10tix" or "TOPIOTIX," and either would be accepted at checkout.
• Select Claim Code Combinability to indicate how you want to allow claim codes to be combined from multiple promotions. For more information, see Combining promotions. Be aware of how you want to use unrestricted codes. For example, a buyer with access to two different unrestricted 50% off codes might be able to apply both to one order, resulting in a combined 100% off discount.
• Click Customize messaging to expand the setting options for required and optional messaging types, including Terms and conditions, and set the Display precedence.
• Click Review to verify the information you entered about your promotion. To make any changes, click Back.
• Click Submit.