Identity verification and supply chain verification
I received an email from Amazon stating that my account is currently under review pursuant to Section 3 of the Amazon Business Solutions Agreement. They wanted me to upload some documents to the system for identity verification and supply chain verification and attend a video interview. I did this. At the end of the interview, the representative who spoke to me said that I will request these documents from you by e-mail, even though I had uploaded them to the system, and I received an e-mail at the end of the interview. I also sent the same documents by e-mail. A few days later, I received an e-mail asking for only one document, and I guess they couldn't verify it, so I sent that document too. However, now I have another e-mail in my e-mail requesting all the documents again and without giving any explanation, just saying send the following documents to complete the identity verification. The same documents are constantly being requested. Are the documents I send not reviewed? In addition, I supply the product for which supply chain verification is required directly from the authorized distributor of the brand, and I even have the contract signed between the distributor and the brand, as well as supply chain invoices. I have invoices for the purchases made by my supplier (the authorized distributor of the brand) from the brand and invoices for the purchases I made from my supplier. I upload them all, but they always come back to me with an e-mail asking for the same documents. They do not complete the investigation and give me back my FBA sales authority and my authority to receive my funds. In this situation, my business is negatively affected with each passing day because I cannot make sales. I request support. I want the review to be concluded as soon as possible and I want the review to be positive for my account since all my products are original since I purchased from the authorized distributor of the brand.
Identity verification and supply chain verification
I received an email from Amazon stating that my account is currently under review pursuant to Section 3 of the Amazon Business Solutions Agreement. They wanted me to upload some documents to the system for identity verification and supply chain verification and attend a video interview. I did this. At the end of the interview, the representative who spoke to me said that I will request these documents from you by e-mail, even though I had uploaded them to the system, and I received an e-mail at the end of the interview. I also sent the same documents by e-mail. A few days later, I received an e-mail asking for only one document, and I guess they couldn't verify it, so I sent that document too. However, now I have another e-mail in my e-mail requesting all the documents again and without giving any explanation, just saying send the following documents to complete the identity verification. The same documents are constantly being requested. Are the documents I send not reviewed? In addition, I supply the product for which supply chain verification is required directly from the authorized distributor of the brand, and I even have the contract signed between the distributor and the brand, as well as supply chain invoices. I have invoices for the purchases made by my supplier (the authorized distributor of the brand) from the brand and invoices for the purchases I made from my supplier. I upload them all, but they always come back to me with an e-mail asking for the same documents. They do not complete the investigation and give me back my FBA sales authority and my authority to receive my funds. In this situation, my business is negatively affected with each passing day because I cannot make sales. I request support. I want the review to be concluded as soon as possible and I want the review to be positive for my account since all my products are original since I purchased from the authorized distributor of the brand.
6 Antworten
Seller_nRFmxiQg4EGrw
Do you have permission FROM THE BRAND to sell their items on Amazon?
LeviDylan_Amazon
Hello @Seller_hhwEtXc1KJURE,
Thank you for reaching out on the Forums.
I appreciate your patience while the moderating team and I work to respond here.
As it has been a week since this post can you share what the outcome of the video call was? You should have received a follow-up notification after the video call with the final decision from the review team. You can post the notification here, after removing your personal information so we can take a look.
I look forward to your reply. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_GCxUlIPErBOdr
I hope it helps you.
the invoice and supply chain must meet these all requirments : INVOICES
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured
You invoice should include
• detailed list of products (at least 10 per item, Product name, model number or UPC that can be verified online)) ,
• terms of sale (net30/net60/cash..)
• must be by the brand itself or a brand authorized distributor (not a retail store for the general public, not some back door pallet seller wanna be distributor )***
• your full business name and address, as entered in seller central
• a COMPLETED transaction ( order shipped),
• suppliers full name and contact details, (e-mail, phone or both)
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
**Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
Any brand approved distributor will provide supply chain documents! They are not asking for invoices showing the distributor purchased from the brand, they are asking for proof that the distributor is a brand authorized distributor. A contract between the brand and that distributor. That contract may also include information about limitations, such as certain products may only be sold to retailers with a B&M, or some products may not be offered at online marketplaces. Supply chain documentation may include material disclosures, substance declarations, compliance certificates, and especially certificates of origin
