ountry of residence that you selected in Seller Central does not match the country in the identity documents that you provided
Hello, Amazon Community ,
I am facing a serious issue with my Amazon seller account and would really appreciate any advice or suggestions from the community.
Issue Overview:
Recently, Amazon informed me that my seller account would remain inactive due to a failure in the identity verification process. According to Amazon, the documents I provided did not match the country of residence listed in Seller Central, which has led to a verification mismatch.
Details of the Issue:
Account Purchase History: I originally bought this Amazon seller account from its previous owner through FLIPPA.com, a platform for buying and selling online businesses. The original owner was a resident of Canada, and the account was registered under their Canadian identity and address.
Successful Operation and Updates: After purchasing the account, I took several steps to ensure that the account reflected my personal and business information. I updated all the data, including the business information and residence address to my own (which is in the United States). Over the years, I successfully went through multiple identity verification processes, including video calls and document submissions, with no issues at that time.
Current Problem: Despite updating all relevant information, it appears that the system is still reflecting the previous owner’s Canadian residential address under the legal entity section of the account. Now, when Amazon is trying to verify my identity, it is flagging the documents as inconsistent with the country of residence in Seller Central. This has caused my account to remain inactive.
Legal Entity Page Disabled for Editing: To complicate matters further, my legal entity page is currently disabled for editing. This means I am unable to correct the mismatch by updating the country of residence to match my current identity documents. It feels like I’m stuck in a loop where I can’t update the necessary information to resolve the verification issue.
Request for Help:
Has anyone in the seller community faced a similar issue where they were unable to update the country of residence due to a previous account owner’s information still being reflected? What steps did you take to resolve it?
Thank you in advance for any insights or guidance!
Best regards,
ountry of residence that you selected in Seller Central does not match the country in the identity documents that you provided
Hello, Amazon Community ,
I am facing a serious issue with my Amazon seller account and would really appreciate any advice or suggestions from the community.
Issue Overview:
Recently, Amazon informed me that my seller account would remain inactive due to a failure in the identity verification process. According to Amazon, the documents I provided did not match the country of residence listed in Seller Central, which has led to a verification mismatch.
Details of the Issue:
Account Purchase History: I originally bought this Amazon seller account from its previous owner through FLIPPA.com, a platform for buying and selling online businesses. The original owner was a resident of Canada, and the account was registered under their Canadian identity and address.
Successful Operation and Updates: After purchasing the account, I took several steps to ensure that the account reflected my personal and business information. I updated all the data, including the business information and residence address to my own (which is in the United States). Over the years, I successfully went through multiple identity verification processes, including video calls and document submissions, with no issues at that time.
Current Problem: Despite updating all relevant information, it appears that the system is still reflecting the previous owner’s Canadian residential address under the legal entity section of the account. Now, when Amazon is trying to verify my identity, it is flagging the documents as inconsistent with the country of residence in Seller Central. This has caused my account to remain inactive.
Legal Entity Page Disabled for Editing: To complicate matters further, my legal entity page is currently disabled for editing. This means I am unable to correct the mismatch by updating the country of residence to match my current identity documents. It feels like I’m stuck in a loop where I can’t update the necessary information to resolve the verification issue.
Request for Help:
Has anyone in the seller community faced a similar issue where they were unable to update the country of residence due to a previous account owner’s information still being reflected? What steps did you take to resolve it?
Thank you in advance for any insights or guidance!
Best regards,
2 Antworten
Seller_LImVvUWeyiCfQ
"I originally bought this Amazon seller account from its previous owner through FLIPPA.com"
I don't have any advice for you. I can only say that I don't see any way for you to fix your issue, since purchasing or transferring accounts are against Amazon policy.
Can I transfer my seller account?
"Over the years, I successfully went through multiple identity verification processes, including video calls and document submissions, with no issues at that time."
Frankly, this statement surprises me, that you were able to fly under the radar for so long.
ETA: Now I see you posted about this same issue 2 months ago. That thread contains conflicting information, though. First you stated you originally registered the account in Canada and later in the thread you said you purchased the account. Which is it?
Connor_Amazon
Hi @Seller_dGpuVLdlWsHmL
Connor from Amazon here, thanks for reaching out.
I do see our partner team tried to call you on September 24th to discuss your account issues, but you were not available and there was no option to leave a voicemail.
You can request another call from them via the "call me now" button in seller central to speak directly with a member from our account health team.
As for the seller account, I do strongly recommend against purchasing accounts as this leads to the issues you are experiencing right now. I can't promise what the outcome of this can be as @Seller_LImVvUWeyiCfQstated, this is against our policy and you may remain deactivated indefinitely.
Please reach out to account health and review your performance notifications.
-Connor
